Willow Tree Hair and Beauty
Bromley Green Rd, Ashford TN26 2EQ, United Kingdom
4.7
12 reviews
8 comments
3RWW+69 Ashford, United Kingdom
Location reporting
Claim this location
Monday: Close
Tuesday: 9–8
Wedneasday: 17–20
Thursday: 9–20
Friday: 9–20
Saturday: 8–17
Sunday: Close
Tuesday: 9–8
Wedneasday: 17–20
Thursday: 9–20
Friday: 9–20
Saturday: 8–17
Sunday: Close
The whole team are amazing.
Chloe is the best for your beauty treatments she also makes you look and feel a million dollars ,you feel soooo special .its incredible what she does her work is like majic
Hygiene is one of the most important things to the team, not just now in the pandemic but they always have done, you feel so safe there .so every visit is a delight .
Thank you Team Willow Tree
Having raised this issue I was told there was nothing wrong and to just use a purple shampoo- which does nothing on orange hair.
I have been for 2 consultations since the stylists were shocked at the state of my hair and even more shocked at how much I had paid.
The state of my hair looks nothing like the pictures posted on Instagram which look like they have been edited.
I asked for a partial refund which has been outright refused and have received very negative responses from the stylist and the salon.
Whilst upon pressing further I was offered highlights and an additional toner at no extra cost I obviously feel very uncomfortable going back there and do not have a lot faith in the stylist or the salon as they fail to see a problem my my hair (which looks awful).
Absolutely beyond gutted and leaving a review in the hope that this doesn’t happen to someone else.
Edit:*** I have been given a partial refund of £80