Tigerlily nails health and Beauty

I completely agree with the other reviews. The massage was amazing! Thank you Kelly I’ll definitely be back

Kelly was brilliant and I absolutely love my eyelashes. I'd never had them done before but Kelly was so friendly and reassuring. Thank you again and hope to be back! Xx

I'll never go back to Tiger Lily and here is why.

I wasn't going to leave this review, especially as it's been several months since the incident, and when I actually had my treatment the staff were nice. However, the experience has left a lasting negative impression.

I booked my appointment online. A few days before my appointment we found out we were expecting our first child. We were super excited and we wanted to have an early scan as everything felt so surreal. The early scan was supposed to be a beautiful way of confirming the pregnancy.

I had the scan and my appointment with Tiger Lily on the same day, but they were hours apart.

While we were waiting for our scan, I started receiving calls from an unknown number. I ignored a few, but finally answered as they were starting to frustrate me and I just wanted to feel relaxed. It was Tiger Lily. They were calling because they wanted me to pay a deposit which is understandable. I asked them to send across the payment details and I would happily pay, after my scan. Then just as I was going in to my scan, I recieved this text message,

"Hi there its Jane from tiger lily . Just up dating you regarding the bank transfer nothing has contact through to us this end"

I told them, I needed payment details and I also mentioned that this was not a great customer experience. I went into my scan feeling stressed and annoyed. When I got out of the scan, before I could even look at my scan photos, I got yet another message,

"Hi we have resent the email from Thursday to your given email address on your account ? . This may just be down to miscommunication but you did say to the therapist that you had already transferred a deposit, If you would like to cancel we understand.

Many thanks,
Tiger Lily"

I then promptly went onto my emails. Saw the details and paid the deposit.

But here's the important thing. I did NOT tell the therapist that I had already paid. I explicitly asked for the payment details. The email was clearly not forwarded from Thursday as 1) I was asked for my email address during the phone call and 2) there was no forwarding information which is typically included when you forward old emails. It would and should show, the original date and time the email was sent, which wasn't the case in the email I received.

Had I recieved the details earlier, I obviously would have just paid. No details were sent. But now I'm the liar?

So even after paying, I now don't really want to go to the appointment. I was basically called a liar and it was pretty insulting for them to insinuate that I didn't want to pay the deposit. My boyfriend convinced me that it would be OK and should be a relaxing experience.

I arrived at Tiger Lily and there was no apology, zero remorse and no acknowledgement of their miscommunication between themselves, their lack of communication with me and their failure to create, implement, and/or follow a simple process.

Everyone acted like nothing had happened.

Throughout the whole treatment, I was just waiting for it to be over. This should have been one of the happiest days of my life and a wonderful treat for myself.

May I offer some simple solutions?

Calendly is a simple booking app you can use. You can take a deposit when someone books an appointment.

There are scores of other software out there which automate the online payment process.

You could even create email templates outlining terms and conditions, payment terms and set scheduled reminder emails.

If you don't want to implement any of this new technology and remain in the dark ages, fine. But a simple apology and acknowledgement of your mistake and lapse in process would have been enough, at the time, to rectify the situation.

Harassing a customer through text message is unprofessional, ridiculous and clearly, ineffective.

I would encourage you to re design all of your processes, re think your customer journey and do better in the future. I will never visit your business again, but I do hope you learn from this mistake and improve the experience for others.

Paste the emails!

Amazing massage place. Very detail oriented and lots of personal attention to what your body needs. Would highly recommend

My first time having a wax, extremely friendly & put me at ease. Really happy with results. Highly recommend!

What lovely caring professional people at this welcoming place! I had an AMAZING massage. Will definitely tell others. Will definitely go back. Thankyou ❤

Banaz is absolutely amazing, I've been coming to her for a few months now for waxing, she does a very thorough job, would highly recommend. Xx

I have my eyelashes lifted here. I loved it so much they do a great job making you feel welcome and relaxed. The procedure lasts for a really long time and they have looked amazing every time I definitely recommend to anyone.