Sadly we have to leave a really poor review for the owners of Ashville Mews. We booked to come & stay for one night in February. It happened to be the same weekend the government issued a RED WEATHER WARNING for Bristol & South Wales. All the galleries we had booked to go to & the LIDO had taken the decisions to close because of the weather so we contacted the owners the day before our arrival, literally the minute we found out and explained we couldn't drive down from London and would it be ok to postpone our one-night stay for just a couple of weeks (still in Feb, not in the busy Summer months) once Storm Eunice had moved on and we could come & re-schedule our gallery trips, LIDO trip, etc.... we emailed the day before AND called and spoke to one of the owners to explain. We then received a frosty email to say NO REFUNDS so we replied to say no we don't want a refund, we just want to move our date by literally just a week or two. NO REPLY. SO we tried again, another email & call, NO REPLY. So we have basically lost our holiday, lost our bookings & lost our money. Very poor & shabby communication. This is the true test of these hosts, when things don't go their way they choose to ignore your emails & calls, very disappointing. We tried 5 times in total to rectify this so no excuse that they didn't receive anything.
Glen Joy236 days ago
The rooms were clean and tidy.The bathroom could do with a bit of an update but water was hot and the shower was powerful. The beds were very comfy and the Aircon was a bonus. The English Breakfast was great. Ideal location for Ashton Gate Stadium, just a 10 min walk.
Michelle Koros267 days ago
A great place to stay that's is close to the Bristol Hot Air Balloon Fiesta and lots of cafes and local shops. A lovely and clean property. The beds were comfortable and breakfast hamper was great and we loved having a fridge and microwave there.
Scott G267 days ago
Great location if heading to Ashton Gate. Warm, quiet location. Access via path between buildings, well secured. Corner room I was in was above restaurant. Well appointed. Aldi around the corner. Wish I'd stayed longer!
Elizabeth Dee359 days ago
Nice dbl room, albeit on the sml side. Good on the whole, but a few minor niggles stopped me giving this 5 stars, being a few knocks and bumps around the room, shower grout and sealant needing attention, no plug for the sink, bulb in light missing. Bed was comfy, but walls v thin and heard the neighbouring guests on the loo! Breakfast at the steakhouse downstairs included in the price, and comprised full English, tea/coffee, cereal, fruit, juice and v nice, fresh pastries. On street parking, but permit was available for us to borrow during our stay. V convenient for us attending function at Ashton Gate Stadium. Overall a good find.
Dave Clark359 days ago
Lovely place in a quiet area with a nice walk into town via the docks. There are a few interesting eating places along the high street.
Tharani Kugarajaselvam1 year ago
As a frequent traveler, it is my responsibility to let the fellow travelers know what to expect from this property as we all are connected in a way. Beaware and Take care.
First time in the UK for my dearest husband suppose to be a good one. I’m certain anyone out there for the first time to any place would think the same too. It was all filled with lovely memories until the nightmare in Asheville Mews, Bristol. As usual, we roamed around the city upon arrival and reached to this place that we booked on 16th Jan 2023. The outlook was good in a decent residential community and nearer to the supermarkets & other commercial outlets. Everything seemed to be good until the issues popped up and owner’s attitude kicked in.. here is the detailed story.
We booked the place for three of us including our sister.
1. Neither the owner nor any responsible person was available at the place to receive us or at least to handover the keys. The keys were misplaced. Had to contact the owner who never picked up the calls but was responding to the messages. After waiting on the street outside the property for more than 30min in the freezing cold weather, we finally figured out the keys were left into a wrong key holder (safe box).
What a warm welcome!
2. Stepped inside and honestly nothing to complain about the cleanliness. It was cozy but freezing cold inside too. The heaters inside the room did not work for a long time after waiting for nearly 30mins, informed the owner who is still responsive only via messages, assured that she will inform ‘someone’ to switch it on. Heard the foot steps of two guys coming from the upstairs to switch it on who also told us it will work soon. It got fixed after waiting for an hour and half in that freezing weather.
Thank you!
Oh wait, it’s not over yet!
3. The shower water was never warm. It was either extremely hot or iced cold. Tried rotating the knob every degree but only in vain. We have no other way than informing the owner. Unfortunately it was never fixed until we left the place!!
Kudos to your hospitality!
4. Our booking was to include breakfast for three. So obviously our expectation was to have food for three whereas we found only four slices of bread, two yogurts, some fruits (pair of them each), some cornflakes, oats, granola, milk and juice in the fridge. Unfortunately their ‘continental breakfast’ doesn’t even include eggs. Raised an enquiry to the owner who did not respond initially but later got back to us saying that ‘the food is more than enough for 3’!!!!!!!!
Wow! What a judgmental response.
Adding up, she stated that she will have to watch the movie again as our messages were disturbing her ‘Movie time’.
Right!!! We would have not disturbed you if you have kept the place in order to accommodate the people who paid for it!
She was enjoying a movie while we paid enough to get a worst hospitality and her attitude as a cherry on the cake! Oh dear.
I understand money is important to every one of us but please do not get into a hospitality industry if you cannot be hospitable, kind or professional enough.
The stay in Bristol was a disaster and a nightmare because of the the wrong place that we chose. As a human, how would you feel if the same had happened to you!
Diana FG2 years ago
It's a lovely place, with large rooms, comfy beds and continental breakfast. Our ground floor room had a garden as well, which was most welcome during a hot summer day. The staff is really helpful and polite.
Ideal location for Ashton Gate Stadium, just a 10 min walk.
Warm, quiet location.
Access via path between buildings, well secured.
Corner room I was in was above restaurant.
Well appointed.
Aldi around the corner.
Wish I'd stayed longer!
Beaware and Take care.
First time in the UK for my dearest husband suppose to be a good one. I’m certain anyone out there for the first time to any place would think the same too. It was all filled with lovely memories until the nightmare in Asheville Mews, Bristol. As usual, we roamed around the city upon arrival and reached to this place that we booked on 16th Jan 2023. The outlook was good in a decent residential community and nearer to the supermarkets & other commercial outlets. Everything seemed to be good until the issues popped up and owner’s attitude kicked in.. here is the detailed story.
We booked the place for three of us including our sister.
1. Neither the owner nor any responsible person was available at the place to receive us or at least to handover the keys. The keys were misplaced. Had to contact the owner who never picked up the calls but was responding to the messages. After waiting on the street outside the property for more than 30min in the freezing cold weather, we finally figured out the keys were left into a wrong key holder (safe box).
What a warm welcome!
2. Stepped inside and honestly nothing to complain about the cleanliness. It was cozy but freezing cold inside too. The heaters inside the room did not work for a long time after waiting for nearly 30mins, informed the owner who is still responsive only via messages, assured that she will inform ‘someone’ to switch it on. Heard the foot steps of two guys coming from the upstairs to switch it on who also told us it will work soon. It got fixed after waiting for an hour and half in that freezing weather.
Thank you!
Oh wait, it’s not over yet!
3. The shower water was never warm. It was either extremely hot or iced cold. Tried rotating the knob every degree but only in vain. We have no other way than informing the owner. Unfortunately it was never fixed until we left the place!!
Kudos to your hospitality!
4. Our booking was to include breakfast for three. So obviously our expectation was to have food for three whereas we found only four slices of bread, two yogurts, some fruits (pair of them each), some cornflakes, oats, granola, milk and juice in the fridge. Unfortunately their ‘continental breakfast’ doesn’t even include eggs. Raised an enquiry to the owner who did not respond initially but later got back to us saying that ‘the food is more than enough for 3’!!!!!!!!
Wow! What a judgmental response.
Adding up, she stated that she will have to watch the movie again as our messages were disturbing her ‘Movie time’.
Right!!! We would have not disturbed you if you have kept the place in order to accommodate the people who paid for it!
She was enjoying a movie while we paid enough to get a worst hospitality and her attitude as a cherry on the cake! Oh dear.
I understand money is important to every one of us but please do not get into a hospitality industry if you cannot be hospitable, kind or professional enough.
The stay in Bristol was a disaster and a nightmare because of the the wrong place that we chose. As a human, how would you feel if the same had happened to you!