Property is sign posted as Prestwick cottages not Prestwick Oak which is confusing, when arriving at the property there are different buildings which are unmarked (more confusing). We accidentally put a bag into the wrong accommodation (also no signs to distinguish each property) and were scolded very rudely by Alex for the unintentional mistake. We were in the big house, where the sofa bed couldn't be folded out without hitting a fixed dining table (bed then blocked transit completely throughout the property). Sofa bed was dirty with crumbs, stains and kids books within when we opened it. No bedding was provided for this despite booking for 5 adults and there only being 2 other double beds. The ground floor bed was broken and propped up with bricks underneath which made for an uncomfortable night. When calling Alex to apologise again for the mix up and ask if the property had been cleaned we were met with abuse and the threat of moving us out without refund. The following day she sped into the drive way as we were waiting for a taxi to attend a wedding and asked "are you the rude Scotsman" (we had not been rude, simply made our dissatisfaction known) completely looking down her nose at us for where we had come from. Our nationality doesn't mean we don't expect cleanliness. I wish I had filmed what happened next but she locked us out of the property (filled with our belongings) and belittled us to the point I could have screamed at her. The police were called as a result of this incident as we feared for our property while we were away. She proceeded to observe the call to the authorities and threw the keys in our face. Having spoken to other residents of the accomodation at the time there were other cleanliness complaints regarding out of date milk wet laundry in washing machines among others. If you don't believe me about her nature, search The big O Dragons Den on YouTube (minute 5 onwards is the best). This is Alex, the host of the property who may be as vile to you as she was to the Dragons and my family. The character and attitude of this host is so appalling I could barely believe it. Rather than her apologising for our dissatisfaction, she threatened and screamed. Do yourself a favour and don't give this awful woman your hard earned cash!
Arjun Kalsi284 days ago
Booked this property for a family wedding and was extremely disappointed with the condition of the property and disgraceful behaviour of the owner which resulted in police involvement.
The property itself was filthy on arrival and the location of a fold out bed in the kitchen poses a huge fire risk.
We complained to the owner about the cleanliness and it was not received well. She arrived at the property on the day of the wedding, shouted at us and referred to us as the "rude scots". She then locked us out of the property with our belongings still in the property. We then called the police who filed a Section 4 against the owner.
I suggest that you should not stay at this property and give any of your money to this disgraceful woman.
If I seem to have exaggerated the owners behaviour then please watch her on Dragons Den (YouTube, Xenophobe Disrespects All Dragons Within Minutes Of Pitch).
SjG2 years ago
Absolutely disgusting, we booked in February and they have cancelled a week before we are due Stay.
It's to late to book anywhere else as it the school holidays.
Nick Dobson2 years ago
Really impressed with our stay in lovely surroundings. Our host couldn't have been more hospitable. Highly recommend.
We were in the big house, where the sofa bed couldn't be folded out without hitting a fixed dining table (bed then blocked transit completely throughout the property). Sofa bed was dirty with crumbs, stains and kids books within when we opened it. No bedding was provided for this despite booking for 5 adults and there only being 2 other double beds.
The ground floor bed was broken and propped up with bricks underneath which made for an uncomfortable night. When calling Alex to apologise again for the mix up and ask if the property had been cleaned we were met with abuse and the threat of moving us out without refund. The following day she sped into the drive way as we were waiting for a taxi to attend a wedding and asked "are you the rude Scotsman" (we had not been rude, simply made our dissatisfaction known) completely looking down her nose at us for where we had come from. Our nationality doesn't mean we don't expect cleanliness. I wish I had filmed what happened next but she locked us out of the property (filled with our belongings) and belittled us to the point I could have screamed at her.
The police were called as a result of this incident as we feared for our property while we were away. She proceeded to observe the call to the authorities and threw the keys in our face. Having spoken to other residents of the accomodation at the time there were other cleanliness complaints regarding out of date milk wet laundry in washing machines among others.
If you don't believe me about her nature, search The big O Dragons Den on YouTube (minute 5 onwards is the best). This is Alex, the host of the property who may be as vile to you as she was to the Dragons and my family. The character and attitude of this host is so appalling I could barely believe it. Rather than her apologising for our dissatisfaction, she threatened and screamed. Do yourself a favour and don't give this awful woman your hard earned cash!
The property itself was filthy on arrival and the location of a fold out bed in the kitchen poses a huge fire risk.
We complained to the owner about the cleanliness and it was not received well. She arrived at the property on the day of the wedding, shouted at us and referred to us as the "rude scots". She then locked us out of the property with our belongings still in the property. We then called the police who filed a Section 4 against the owner.
I suggest that you should not stay at this property and give any of your money to this disgraceful woman.
If I seem to have exaggerated the owners behaviour then please watch her on Dragons Den (YouTube, Xenophobe Disrespects All Dragons Within Minutes Of Pitch).
It's to late to book anywhere else as it the school holidays.