Factory Direct Beds
Unit 1, Kingsfield Works, Arthur St, Barwell, Leicester LE9 8GZ, United Kingdom
4.3
41 reviews
8 comments
HM94+JX Leicester, United Kingdom
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FD Beds, their retailer should, have more suppliers so they are not dependent on Vogue. By being Vogue's 'agent' they are failing customers who have bought a flagship product. If Vogue don't take responsibility, then they should offer a replacement or refund.
I have never dealt with such a bad company before or had such a bad experience having spent £2000 on a top end product. When i initially spoke to their commercial director, he acknowledged the problem and was quite reassuring they would fix it. Unfortunately it didn't work that way after months of pushing. John Lewis sell top end mattresses from a Leeds manufacturer and have excellent customer service policies..... would recommend buying there if you want a good mattress and a reliable retailer. I must say Amazon have also never let me down. Actually, neither has Asda. I wish I'd spent my money with a better company as they look after the customer, not the supplier, because they have a reputation to uphold. FD Beds, have good intentions, but push comes to shove, will not look after the customer, even though they acknowledged that I'd done all the right things.