The Blind Co

had my full house done of these guys twice now nothing seems to be a trouble for them everything ive asked of them they have done i wouldnt hesitate to recommend this company great work guys keep it up.
ps one very happy customer.

Before lockdown was in place I was told that my order should arrive in time with no delays. However, I was told rather than a 10% deposit I would have to leave a 50% deposit. In my eyes this was so they could force me to stick with my order as I would have invested too much money in the deposit to cancel the order whilst on lockdown. This was them taking advantage of a bad situation.

During the whole lockdown period I had no contact from them which is understandable, however, when I eventually had my blinds installed, the engineer told me that he had been working the throughout lockdown non-stop. I found this extremely annoying as I had a newborn baby in the house and we had been self isolating. We had been three months without any blinds in house.

In my newborn baby’s room, I had ordered two sets of blinds. A venetian style blind for the daytime with a blackout roller in front to ensure darkness. After a few days it was obvious the “blackout blinds” were clearly not black out as advertised...even with a second set of blind’s behind them.

I contacted the blind company and was told the director would come out to take a look between 12-1pm, this time slot was agreed because I explained my baby may be napping. The director of the company, Keith, turned up before 10am. My baby was asleep. I told him he would have to wait roughly 5-10 mins for him to wake up. His response was “ i’ll just pop into the room quietly (with no mask or anything). After being told this wasn’t acceptable I just explained the issue to him whilst standing at the door and was told I won’t be refunded as they do not do refunds.

After telling him that was fine and I’d gladly go to court to get my money back he then cockily replied “I tell you what, when your child wakes up, you remove the blinds yourself and drop them off to us at the warehouse and we’ll give you a refund then” all whilst leaning against my car!!

I found the customer service and professionalism (or lack of) from this company and the director (Keith) to be absolutely disgusting and I will not be recommending or having any work done by them again in the future.

I’m appalled at how I was treated, especially after giving them three whole houses worth of business within six months. What an absolute joke. If this is how they treat their customers, I would advise people strongly to avoid.

Fantastic job!

I am a real perfectionist and I honestly can’t fault the work which has been carried out (not often said). We live in an old property with abnormal dimensions and the blinds fit perfectly. They have a quality feel for a sensible price.

I will 100% be recommending their skills to anyone in need.

Absolutely amazing customer service.
A big thanks to Trevor the fitter who has done a brilliant job. You just can't beat perfection!
Thank you Keith and all the team.
I would highly recommend The Rugby Blind Company 🙂 👍🏼

Long overdue review , but as we drew are 'perfect-fit' blinds this morning to perfectly shade out the sun , it reminded us to say what a great product , great price and great team Rugby Blinds are .Many thanks to Keith , Marie in the office and Trevor installing . Dont look anywhere else.

Just a big thank you to Jon and the team at The Blind Company. In the manic Xmas rush they managed to fulfill the challenge at hand. Top service and support.

Fantastic company and staff to deal with,customer service from start to finish was second to none we will be using the Blind Company for all our future work going forward on all of our projects we undertake.

Fantastic service, very friendly, knowledgeable and after sales service extremely good, they helped me when the place l purchased my blind from originally did not want to know. I would definitely buy from them. 5 star service.