Processed my order 6 days after it was made and that was only after I contacted the owner. Fast forward 15 days later, I've been told that my order never reached me and it was due to my address, even though I've had seven successful orders book orders to the same address in only 2021. I'm also told that I have to pay extra money as the company failed multiple deliveries and they had to return the parcel back to the company. This money is either paid by me and then I give a different address or this money is taken out from my refund. I decided to have a refund and even that, the man replies more than three days later whilst he decides to reply to other people. So four days later and I'm glad that I can spend that £200+ elsewhere as this is the last company that deserve it.
I really never wanted to leave this review as a Muslim brother, however, I don't want others to go through the same stress that I went through. May Allah grant us the ability to treat everyone with good character as this was very far away from what happened to me.
Hanzala k2 years ago
Alhamdulillah always had good experiences whilst purchasing from Qurtuba, sometimes mishaps occur which is quite normal but Alhamdulillah always had good service from here. Fairly priced books and a cooperative seller, he managed to save me delivery costs by getting my order sent to DU Bury for me (where I was staying).
Processed my order 6 days after it was made and that was only after I contacted the owner. Fast forward 15 days later, I've been told that my order never reached me and it was due to my address, even though I've had seven successful orders book orders to the same address in only 2021. I'm also told that I have to pay extra money as the company failed multiple deliveries and they had to return the parcel back to the company. This money is either paid by me and then I give a different address or this money is taken out from my refund. I decided to have a refund and even that, the man replies more than three days later whilst he decides to reply to other people. So four days later and I'm glad that I can spend that £200+ elsewhere as this is the last company that deserve it.
I really never wanted to leave this review as a Muslim brother, however, I don't want others to go through the same stress that I went through. May Allah grant us the ability to treat everyone with good character as this was very far away from what happened to me.
Will order again inshaAllah!