Salvatore Ferragamo

Walking in at any Ferragamo boutique is a unique experience. The team is very kind and they helped me to chose the best shoes ever. The quality and elegance are irreplaceable. I truly raccomend it.

Beautiful and very elegant collection of shoes and handbags.
We always receive the best service from Mr Yasine, first class customer service is his priority

Ariel way west field Salvatore

We ordered a pair of shoes different size, was told by the sales person who was rude and always talked over you that we can order from a different store
So we ordered and received an email saying collect within 15 days.

When we go to collect the same sales lady sees us and says she is busy when we approached her

Finally a manager comes out saying he is from Italy and would not know anything about the shoes

We said check the order number on your computer , or check in the stock room

The sales Lady when approached by the manager says, it was orders from Italy and you need to wait for 2 months, when we said we orders from another store with her taking the payments
She says I never said that I said we will order a new one from Italy.
And she kept on talking over us like A bulley making us believe her.

Finally we did not budge and I insisted the manager to check in the stock room

Then suddenly magic happens!!

The sales lady says I have an order form and this is what I am trying to tell you that the shapes are in the stock room!!!!!!
She not only lied to us she was talking with no customer service and tried to make us believe her.

Finally the Italian manager says
Oh it’s been sorted, no apology
As he also said the same that he checked the tracker and it says the customs are delaying it!!

Avoid or be very careful and make sure you don’t rely on any one

Finally the shoes arrived from Italy in a couple of seconds!!

Spoiling our mood and causing so much arguments and listening to series of lies

Rather than just checking the stock room

To add the same lady when we asked her the cost of the shades she said £240

But when we went to pay it was a different higher price

When we asked her she said she was talking about the other shade?!!!!

At that time we have the benefit of doubt

A brand like Salvatore and Recruitment

Seems Salvatore is going down towards bankruptcy

Be careful

Very sad to say I have been a customer for many years spending thousands on shoes which are of a very high quality.

I bought a pair of sunglasses and the quality is so poor it broke after wearing IT for two DAYS. they could not find me a replacement which I did not want in any case because the glasses was of such poor quality and fragile but they have given me the run around.
The management habe been so poor and staff seem to com and go so loyalty isn't big on the recruitment agenda.
They have lost a loyal customer because of this.

Great service from Luis form your Westfield branch. Always very responsive and helpful. He follows a traditional customer service ethos.

One of my fav brands and the only one until now that has the perfect sizing for my difficult feet! Hopefully, they will manage to fix my beautiful trainers!

Absolutely ridiculous policy of making customers wait outside in an imaginary queue when barely any customers are actually inside. (see photo)
2 sales people were just walking around inside, bored. Clearly the door staff needs a lot more training. If you want to go to this brand, just don't bother with westfield one.

The staff here are very helpful and very polite with a lot of patience, they do really well to strive for excellent service and are always very welcome whenever we visit even if it is just for a browse.