Toolstation Wrexham

One of the staff members makes 'fun' of disability to you face and thinks its funny. (the others are OK btw!)

He clearly hates people (or his job/ life) and his demeanor is similar to bully boy bounders on the doors in town who get off on being mean.

How to get his rocks off by being horrible to customers is clearly his thing.

Either that or it was the worst day in the history of work, ever; but i doubt that - you just know when you meet an unkind or mean person who thinks he's special.

Worst customer service ever and he ruins it for the other good staff.

Avoid or not, it's your call!

Sadly our kitchen sink that was to be delivered arrived at a different destination. While customer services investigate I ordered another as I needed it for the templating of the worktops. Sadly when the new kitchen sink arrived it was a wheelbarrow. Sammy who works in the Wrexham shop was fantastic. She arrange refund for the lost delivery, rearranged the sink to arrive and all whilst in the shop. today Sammy phone me to assure me the sink had arrived and that all was ready for pick up. Top class response to system errors and from a polite a courteous member of staff without which this would be a very different review and experience.

Very friendly and helpful staff. The manager even came off his lunch break to help with a query.
Definitely recommend.

Popped into tool station Wrexham today not impressed at all by service I received from young lad, I asked him for two chains for my chain saws and he asked if I had the codes? I told him no and gave him the size’s I was looking for he asked me to look in the book for codes which I told him I couldn’t as I didn’t have glasses with me, when I asked him to look on the pc he told me he was too busy, so I walked out not happy

Staff were most helpful and tried to assist but item was not available.

Excellent service. Some tools unavailable due to supply chain problems.

Excellent service as always staff are polite and friendly as well as helpful x items in stock which is always a bonus, if not then they can be ordered for the next day no big issue unless you need it instantly ie burst pipe or leaking loo 5 ***** as always was even open on boxing day. Husband sent me on a mission to find a few items he needed had to wait for one to arrive the following day but not urgent chimney cowl so happy to wait the extra day.

Value for money and great staff