Nationwide Building Society

Very Busy

busy

There is always someone I can talk to here. Whatever my enquiry, they do make sure that I understand and am happy with their advice or solution. I have even known to have a member of staff with me when I had problems using a machine or have spoken to a manager or head office to get an answer to a query. Customer service like this is not always easy to see.
On another point, I understand that this branch is about to be temporarily closed for renovation. It might be a gesture by head office to offer these staff a week's leave during this time!

The nationwide banks needs to consider opening on Saturdays in these uncertain times. It is very inconvenient with most retail stores only taking online purchases trying to deposit cash. The Mon to Fri opening hours need to be reviewed.

Because they have closed a lot of branches including our local branch i had to travel to another one by bus. When i got there there was a queu outside and a very big one inside once you got in. All to hand in a reinvestment form. They think they can save money this way but, in the long term, they will lose customers. Terrible . No doubt plenty of others had come from closed down branches like me.

I came into Camden and spoke with a lovely gentleman, Ian Sweeney who was covering from their Digital Team. Happy to be helped so well and so quickly!

I was there same days ago a around 3pm . There were 7 customers in the queue, waiting for operations at the counter. there were 2 employees, none around the floor or at door..... I needed help with my bank account I waited 20min, going around the room and looking for someone.. None... I asked the guy at the counter if there was someone to talk about my bank account issue, he replies annoyed.. We are busy.. So I left. For a year now I have been having problems with NW Customer Service many bad experiences.. I think the time to change