Premier Vet Alliance

Used premier vet alliance cover for years for my pet. Unfortunately when he died it was no so easy for me to stop them charging me or even to contact them. I have wrote several e-mail but never got any response.

Appalling when you cancel your policy. They will not refund any overpayments. They keep directing you to your vet who direct you to them. Totally disinterested. Totally used to these conversations. There are much cheaper companies that provide the exact same service. Best avoided.

I had 2 pet plans for my dogs at £15 each per month. I’m moving vets so I need to cancel the plans half way through the year. I have already paid £90 per dog but my vet wants to charge £298.17 to cancel the plans. Please be aware of the significant over charging if you are thinking of signing up for a 12 month contract.

Overpriced for service provided. Despite their name being on a pet plan, when I called them they would not discuss policy and redirected me back to vet practice, the same practice who told me to contact them. It seems they are happy to take your money but when you want to stop automatic renewals they dont want to know.

Premier Vet Alliance customer service were very helpful in getting my Care Plan sorted, and explained everything very well. Their call centre staff really do go above and beyond for you.

Great service they offer but you can't change the direct debit over the phone way to make it hard lucky it got 2 starts. What a joke!

They have always been so welcoming and helpful. Cant fault them. Quick to reply and sort any issues.

Absolutely shocking taking money out of my account when they didn't have permission terrible service do not recommend!