Morrisons Cafe

7 Mar 22. 3 years since my last visit and I've dropped it a star. The ordering system had gone from bad to worse. Now you have to order by touch screen at the entrance. But before you can pay you must identify your table. Errr, I'm by myself and can't reserve a table and order. It is also a very difficult system for the old and disabled to use, it's boadering on discrimination. Oh the scamp and chips was very poor for quality and price. I CAN HONESTLY SAY I HAVE NEVER EVER EVER BEEN IN A WORSE MANAGED RESTAURANT.......Never again.

What FOOL put those electronic order machines in? Not nearly as intuitive as the McDonald system, which I'm assuming they are trying to emulate. During our meal I must have seen 8+ couples give up and walk away, young as well as old. Food up to Morrisons normal standard.

Update, my inlaws went to the Retford Morrison cafe which has the same electronic order system. They are in their mid 70s and just gave up, however as the Reftord store has kept its menu boards they were able to order in the traditional manner.

Morrisons: Please understand that technology is only useful it enhances the customer experience and improves business performance, with the aim of improving cashflow and market share. Your system will do neither if people just walk away.

Visited the cafe for first time since revamp. Sat down at the table and decided to use the online ordering system. Ordered the food and drinks the food appeared ten minutes later with no cutlery or condiments.

Asked the staff what about cutlery? She replied its up there at back. Then after finishing meal we still had not received our drinks. Asked the same staff member could we have our drinks. She replied that you have to get them yourselves at front. Would be
helpful to be advised upon ordering that you have to get drinks cutlery and desserts yourselves. On top of that the scampi was pretty awdul. Will not visit again.

Used to be the best part of Morrisons but now seems to be the worst since they decided to strip away all of the reasons that people ate here in the first place. Food has lowered in quality, service is worse, always a shortage of staff, Food is an ok price and drinks are overpriced.

EDIT: If you take into account the market street stalls then this is an easy 4 stars as they make some amazing food, it’s a tad expensive but tbh the prices are pretty reasonable for the quality of food you get from them, the cafe itself though is still not great.

Ordered the ultimate breakfast at £7.99. Asked for a poached egg, this was confirmed by the cashier yet a fried egg arrived 🙄 bacon undercooked, also the egg.
Worth £8 ? With no bread or toast.... no afraid not. £5.99 more realistic

Lovely service. Very clean.
Great price for cream tea.

Disgustingly dirty. Tables piled with uncleared mess. My table is greasy, sticky and dirty. The glass screens are covered in smears and splashes. Meanwhile, the staff are having conversations with diners and ignoring the mess. Never again.

Very good standard of breaky and good price. One thing that just doesn’t make sense you can’t get your own tea and hot water anymore and was waiting for a drink for 15+ minutes.

Still one person on till/ drinks station .Poor waitress/staff very helpful but really busy as seem sparsely staff .