Caffe Vita
34A High St, Rugby CV21 3BW, United Kingdom
4.3
153 reviews
8 comments
9PCP+JV Rugby, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: 10–16
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: 10–16
We were about to sit down 4 us in a nice shade to get a lovely coffee and juice, maybe something to eat.
2 of us had a coffee cup in their hand which they have purchased from somewhere else.
We were giving our order to the waitress, who just let us know they are not serving food at the moment, when the manager stormed out and on it's way to the other customers he started rudely stating we need to leave, because we haven't purchased the coffee from them.
We tried to explain we are just placing our order, but he rudely and loudly said if we throw out the cups we arrived with then they can serve us otherwise we are not welcomed.
I understand they have a policy you can only drink what you have purchased from them, but it could be communicated in a way nicely and professional way. All customers were shocked and the waitress apologised for her manager's behaviour.
I have worked in hospitality and this is not how you treat your customers.
The waitress was polite but not particularly friendly.
The food was very basic and wasn’t the best quality and presentation left somewhat to be desired.
We hadn’t finished packing up our stuff when the table was cleared and our tea removed which hadn’t been finished as putting a child in pushchair.
All in all, it was a disappointing visit and we won’t be returning.