Costa Drive Thru

Quick service, ok coffee. Handy if you just need a drink and don't want to have to park-up and go into the main service station.

Bought a mocha and it was completely undrinkable, tasted like it had been made with dishwater. As it’s a drive-thru and you tend to let it cool a little before drinking it you’re too far down the motorway to make it worthwhile going back.

Shocking!!! Spent 25 mins in queue waiting for coffees. Once in the queue you can't get out due to high kerbs.

When eventually got to the service window, saw just 1 person. Not good enough Costa!!! On a Saturday in Aug when roads are packed. 1 person doing all food and drinks, and taking orders is tantamount to staff negligence.

And certainly piss poor customer service!

If you love the Costa brand, have issues in leaving the interior of your vehicle, cannot face navigating inside the services & it's car park, or your time is so critical then this will be perfect for you! There is even an overhead LED sign letting you know from a distance if open or closed, but at the time of this review is only open in the daytime, as see the brightly lit red sign when pass by each day on the M5 in the early evening. Being not a fan of drive thrus of any nature, thought best not cloud my judgement, so will give 5 stars due to the concept & praticality of it rather than my personal opinion. Why do I have the feeling though that a large percentage of the cups served from here will end up being strewn along the verges of the M5 and Somerset & Devon's highways!

Just wanted to write a little review about the lovely service I received on my journey yesterday. It makes such a difference when you get a service with a smile. I’m gutted I didn’t get the lovely girl’s name but whoever served me was delightful. Despite the hot weather she gave fantastic customer service. She was so friendly and made sure I used my Costa card which has actually given me a free tea this morning so win win! Such a lovely girl and she deserves to be recognised so thank you whoever you are. You really brightened my day for a boring long journey!

Ordered a flat white, got a black. Please consider repeating the order back to the customer over the telecom to ensure the correct order. Thanks.

Great coffee. Fantastic drive though. Easy and hassle free experience. Friendly staff.

I just ordered a cappuccino with 3 white sugar, I asked twice for the sugar... The girl asked the guy preparing the order and he said he added it. However, I can't drink my cappuccino because you couldn't do your job: this coffee has no sugar in it, even after stirring.
Good service from the girl bad one from the guy.