The Cake Solution - Mapperley

Having visited the cheesecake shop many times before and getting really good customer service I was a little disappointed when I visited today with a friend. I ordered two cappuccinos which wernt very hot and we both had a piece of cheesecake which normally is served on a plate nicely decorated with a strawberry and sauce, today we got it served on a saucer with a plastic fork, I no it wasn't the usual staff on today so this is probably why, sorry moan over.

Went here , purchased three cakes, was overcharged by £1.00 went straight back into the store to point this out to the foreign speaking lady ( blonde hair, maybe polish) as I pointed this out being £1.00 I was looked at as though it was my fault, and was even told that I could of come back later on!!! It's a shame because the cakes did taste nice, but I don't intend to call there again, this place has lost my trust.

I travel here especially to buy my various cakes etc and highly recommend this establishment.
My only minor complaint is that I’ve asked regularly for a menu to take home with me but sadly this has never occurred. Because of this I decided to screenshot one online only to be astounded at seeing numerous pictures but NO price list?
I feel that they are missing a valuable opportunity here and would recommend they do so especially if individuals have difficulties getting out etc. Otherwise EXCELLENT!

Well, what can I say, ordered a cake fir my husbands birthday. I wanted a specific cake, a strawberry fields tort, I've had one before it was delicious, so wanted the same. When ordering I was specific about what I wanted, chocolate sprinkles around the edge & a strawberry sauce on top. Whent to pick up the cake, nothing like what I'd had before. When I argued this point, I was informed buy the assistant that all cakes were decorated definitely. What a load of rubbish.
The customer should get what they ordered if you whent to buy a car & you ordered a BMW & they offered you a Ford whould you be happy. I know its only a cake, but come on , just let the customer have what they ordered please 😡😡😠

Thank you very much for the amazing custom made eggless tropical fruit torte. You have always made the perfect cakes for our occasions which is why we only choose you. Very well recommended for anyone 👍😊

The cream icing on the cupcakes were terrible and sour. All my guests hated them. However the cream filling on the cheesecake and carrot cake tasted different and was edible. Overall not impressed with the quality but you get what you pay for. M&S or Sainsburys cakes next time

We bought a strawberry cheesecake for Christmas day, it was dry and awful. This shop was recommended, never again. Very disappointed

Ordered the Strawberry Fields as a surprise birthday cake for my husband who loves all things strawberry and he's given it his seal of approval! Having never tried this shop before, I was a bit apprehensive but I definitely don't regret my decision! The cake had the right balance of sweetness and freshness - absolutely melt-in-the-mouth delicious. I think you have a repeat customer on your hands here (there are a few other things on your menu that have caught my eye)!
Although I definitely WON'T be using the third party delivery service again because the cake arrived looking very sad, and i'm pretty sure it wouldn't have left the shop looking like that. So please, tell the delivery guys to give it some TLC, I'm sure customers would rather have a cake arrive late in perfect condition than it arriving sooner but compromised.