Car Sales - WM Autos

Bought a car there 2 weekends ago and really enjoyed the experience. Everything was positive - the initial chat, the test drive, the sale, the aftercare (I needed to return to fix a small issue afterwards and I even got a lift back to my house after dropping off the car!), the price, the car itself. Just a really good local business - I highly recommend.

Customer service is amazing all the staff are friendly and nice and kind, also gave me a little deal as well as giving me many options and helping me through to find the best car for me. They had a range of cars which are all priced good.
Customer service 10/10
Place 10/10
Overall it was a good experience and I recommend this place for any new drivers and anyone looking to buy good quality cars that aren’t too over priced.
Thank you guys for your help:) .

Albi is incredible. I have had the best experience ever. After sales service second to none. Just driven the car to Scotland and drove perfectly. I have been back for advice as a single female and never once turned away. Very grateful!!!

I would also like to contribute - I'll never spend my money there again and advise my friends not to.
With £2.5k out pocket, plus extra diagnostics and repairs, and now no car. So disappointed. The AU warranty they sell along is also hawks. Avoid!!
So sketchy, I feel fooled.

Its very shocking seeing these bad reviews as my experience was amazing with WM Autos. I purchased my first car 6 months ago a small Ford KA and the customer service alone was very welcoming and I felt very comfortable. I wasnt really sure in what car I wanted and Alba took the time out of her day to show me around every single car an fyi there is alot of cars, she helped me figure out which car suited me best and what I was most comfortable in. Ive had my car for 6 months and I didnt want to write a review until I was sure I was happy with the car and 6 months later I have had no issue whatsoever and I couldnt be happier. I will be bringing my mum in this weekend to buy her a new car and I will continue coming back to you guys forever! I am now a loyal customer. Thank you so much WM Autos

Wow !!! Just great service and cars

They ask if you need help and show you there stock online and also let you have a look around the cars. Helped me find a car I liked and made the process easy and quick. Nice one guys thanks

I bought my Ford Focus just over a year ago from what appeared to be a friendly, helpful garage. Don't be fooled!
Immediately I found a wheel nut missing on one wheel and the wheel nut key damaged so badly that I couldn't undo the nuts.
Within 3 weeks my exhaust blew and when my mechanic looked at it he said it had been filled with Gun Gum as a temporary fix. Obviously I couldn't prove it was them so we went half on a new part, which since getting Trading Standards involved I have found out they should never have charged me at all. A month or so after they fitted the part I noticed the exhaust was making a grinding noise on pulling away, once again my mechanic told me that because it was a cheap pattern part the two bolts holding it don't line up, so they didn't even fit them! Consequently it was holding on by the rubber which had worn and it was rubbing on the subframe.
By now I'm getting really frustrated with them as they won't return my calls and the guy who sold me the car keeps saying the manager is on holiday, it must be Judith Chalmers then managing the place!
My final dealings with them came two months ago when finally they said they'd fix the exhaust properly. After taking the car to Ford for an unrelated fix the garage told me they had actually cut the exhaust plate to make it line up for the bolts and then welded it back making the metal hanger out of line and once again wearing the new rubber they fitted! Absolute cowboys!
My last call to them and the salesman wants to wash his hands of me and tells me that it's nearly a year since I bought the car and I can't expect to have work done this late. I agree if it's something new but this has been ongoing since 3 weeks after purchase and they won't/ can't do a proper job.
I've now contacted Trading Standards about them.
Please don't be fooled by the easy going nature of them here and if you do decide to buy a vehicle from them get it checked properly as looking at their other reviews you have a high chance of buying a dud.

So many cars to choose from. Staff are very helpful. You are left alone to view cars but staff are on hand to answer any questions you have. Buying a car was quick and easy. We got the new logbook with the change of keeper within a week. So impressed with the service we received from this dealer. I would recommend this place to anyone.
Many thanks.