Practical Cars UK

Excellent customer service! So as it should be.

Being a family man with a busy day to day schedule I required a vehicle that will give me some class and efficiency.

Mr Jackson was very detailed in explaining the different type of options in purchasing a vehicle, he was very patient and made us feel very comfortable in making an informed choice. He wasn’t dismissive of our opinions in any type of way like many other car dealers usually will.
I’ll will recommend Practical Cars UK 100%

Great helpfull staff. Brilliant service. Will be recommending Practical cars uk to friends and family for sure!

Recently was recommended by a friend to buy from Practical cars. So i visited the showroom to purchase my first car since passing my driving test and needed help in purchasing my first vehicle and i must say i was very happy and excited with the service i received and the mixed quantity of cars . Was shown multiple cars and given all relevant information about the cars which made my purchase successful and now i am a very happy owner of my first car. Thanks

Initially I had a good experience with buying a car. Charlie, the salesman was knowledgeable and we got the deal done fairly quickly with a part exchange deal in place.

The car is great, unfortunately the admin around the car sale has been diabolical to say the least.

First of all, the car developed an oil leak, which they kindly said they would replace for free. However upon turning up to the garage (which is right next door to the sales floor) I was told no booking was in place and I would have to wait another week before one was free.

Then, they made no attempt to register the part ex car as they're own, and I subsequnetly received a speeding notice and lack of insurance notice around 3 months after I had completed the sale with them. This led to considerable stree and a lengthy process to get my name and fines removed.

Now, I find they had not informed the DVLA they had sold the original car.

Edit:
Once Charlie had seen this review they have done their best to resolve the issues extremely quickly and were apologetic about the issues I had faced.

In terms of service and the buying process I can’t fault. However, I’m experiencing buyer’s remorse. I had to haggle for a meaningful warranty which would have covered me from expensive surprises. I was offered just a warranty to cover engine and transmission. I complained about a strange noise on the day I bought it which I was assured was just brakes. In fact it was the suspension and I’m having to shell out a grand to fix it. I was told it was serviced and inspected so maybe his mechanic needs changing. My advice would be to get a six month warranty covering major faults. Would’ve liked to give a better rating because he’s a nice guy but I feel hard done by.

Spoke and dealt with Charlie, lovely guy with great banter. Bought a very nice VW polo from practical cars. Car came with full service history and 30 day warranty. Customer service was excellent, helpful team and very speedy with email responses.

Very poor service! Booked an appointment to come and buy a little Peugeot the next day, made it perfectly clear I wanted the car. Got caught in traffic on the M25 and was half an hour late but sent numerous texts to let Charlie know we were on our way and nearly there to buy the car. I had arranged and paid for insurance and my boyfriend had his mechanic with us too. He sent me a text shortly before we got there saying the. At was presently being test driven, then 5 mins before we got there said he had sold the car. I was devastated with the emotions, time and money wasted. Upon arrival he was unapologetic and extremely arrogant. Would never recommend this dealer to anyone ever!

Absolutely bad experience with this company.
Sold a Peugeot 1007 Automatic to us.
Registration LS55ZDV
It had many problems, including the main problem of the automatic gearbox being faulty.
We had to take these characters to small claims court and they admitted liability.
We got a full refund.
It's now straight back on the forecourt
For the next victim