Toothill Prestige

Follow up to my previous feedback after purchasing a car from Toothill Prestige. The engine had a cheap aftermarket cylinder head and gasket fitted from China. The shocking repair and small loss of coolant were obviously done and there whilst in their possession of this car as i was told it belonged to the owners daughter who had it 2 years.

I had to tow the car to a reputable VW specialist over 100 miles away to have an engine replacement at £3500. i have included the chat transcript and photos.

I realise now why the salesman pushed the extended warranty so much, in fact gave me it for free included in the deal in the end at £150 a year. Warranty company wouldn't touch it.

So thanks for putting me under immense financial pressure whilst trying to support my family in a pandemic. It's taken me nearly all the time in ownership to finally get to the bottom of the coolant leak and cost me a fortune.

If you buy a car from these dealers you really need to be extra vigilant.

I'd rather buy a car off Matilda's Dad ...

Excellent service.
I would highly recommended.
Wouldn’t hesitate to buy from them again.

DO NOT BUY A CAR OFF THESE

Purchases a Golf Gti from these November 2021 drove it off the lot 30mins later it broke down took it back next day and got told there wasn’t a curtesy car available and that train station was over the road, Owners son is rude and unprofessional.

1 week later car was fixed cost of £700 dealer paid drove it again for another 4 months weekend car broke again this time I had to go threw the finance company to get it fixed because the dealer sold me 1 years warranty which is about as good as chocolate firegaurd no garage would touch it and u had to pay the cost upfront for the repairs if they did want to fix it, finance company had to come out and inspect the car with a mechanic and do a report which took nearly 2 months to sort out for a recovery truck to come collect my car I then had to wait 2 weeks for the car to get repaired cost was nearly £1600 in repairs so I’m 4 months the car had £2300 and I had only put 2000 miles on the car then got the car back after 2 and half months to drive the car for a further 3 months for it to break down a 3rd time and the repaired work had failed so car was rejected.

Stay away from this dealer specially the son who treats customers like dirt if u don’t believe me read some of the other bad review

I HIGHLY DO NOT RECOMMEND THIS PLACE!!!! BEWARE OF THIS PLACE. THE SELLER IS A SCAMMER. WE BOUGHT THE CAR FROM HIM, A FEW DAYS LATER THERE WAS A DPF PROBLEM, THE SELLER DECIDED TO REPAIR THE CAR. SO WE SENT THE CAR FOR REPAIR 3 TIMES. NOW WE ARE ON VACATION ABROAD AND THE SAME PROBLEM ARRIVED. AND THE SELLER WON'T EVEN HAVE TO PICK UP THE PHONE FROM US. HE LEAVES US WITH A PROBLEM AND TOTALLY IGNORE. SHOCKING !!!!!!

I’d been looking for a clean Golf Gti for a while. Went to see the one Tom had, and bought it straight away. The car was absolutely immaculate and exactly as described. All Tom’s cars are of a top quality, would’ve bought a few if I could of done. Totally painless buying process from start to finish, if these guys have the car your looking for save yourself a lot of hassle and go see there’s you’ll not be disappointed. Can’t recommend this place enough, top cars and a lovely family run business. Thanks again Tom.

Recently bought a Range Rover from this garage, and they were absolutely brilliant. Tom went out of his way to accommodate getting the car to me and trading in another. Car delivered pristine and exactly as expected. In my experience, very hard working people and a genuine garage. Highly recommended from a happy and grateful customer.

Bought a VW Passat from here and was very happy by the service I received.
Very helpful and polite and well mannered. My car was ready for collection very quick any problems I identified were rectified straight away and I drove away with an extra full years MOT and fresh service on the car. Would highly recommend and wouldn’t hesitate to buy from here again.

We would like to thank everyone for their help in our purchase. When we had a problem with our purchase it was dealt with immediately and we were given another car and delivered to our door. Your business and sales attitude was second to none and we would recommend you to anyone. Thankyou again so much.