Motorvogue Renault King's Lynn

A great bunch of people. The salesmen were friendly, welcoming and knowledgeable. All my emails and queries were answered promptly and, overall, I gotta say the service I received was exemplary. Would definitely recommend them based on my experience. The coffee they offer you isn’t bad either :-)

Worst level of service I have ever received from a main dealer in 40 years of motoring.
I’m moving abroad and so need a one years MOT before departing the UK despite having more than 6 months left on my existing MOT. Also wanted my headlights adjusted for driving abroad. When I booked the car in, I explained all this at length. I also checked in online where again I explained this.
When I arrived at the garage the receptionist gave me a hard time about the headlight adjustment, expressing extreme doubt that this could be done (it can - it says so in the handbook and I’d previously checked with a Renault Chief Technician. She then told me I had to wait 2 hours for the work to be done when I was told 1 hour when I booked in the car. So I checked with the receptionist that she had my mobile number and specifically asked her to call me if there were any issues and wandered off to find a coffee shop to kill 2 hours.
When I returned they had not done my MOT because they said there was more than 6 months still to go on my existing one. And the only manual they could find for adjusting the headlights was for halogen lights (mine are LED) so they had not adjusted the lights properly either. I asked why they hadn’t called me rather than letting me twiddle my thumbs for two hours - no answer. The manager said they would get the car in to do the MOT once I explained (AGAIN) the situation but I couldn’t wait any longer - I had other things to do. I asked if they could provide a courtesy car so I could pick up my car later in the day. They said yes, but only if I agreed to a £2,500 excess. WHAT??
I subsequently arranged an MOT with another dealer who seemed to know all about adjusting LED headlights (obviously they have an up to date manual) and offer customer service by actually listening to what the customer wants.
Avoid this lot like the plague.

Picked up my new Dacia Duster on Friday. It took a while for the car to be available, but that's standard at the moment. I was kept up to date with the progress of delivery from initial order to collection. Thanks to Damian for the hand-over of the keys on Friday and taking me through all the features. Really good service from start to finish.

Bought car recently and as was in the showroom already Chris James went above and beyond to get the car ready for us in 2 days! Excellent service, friendly, welcoming and knowledgeable. Very happy with our experience. Thank you to all and especially Chris

Very helpful when ringing to make a MoT test appointment from the USA. Excellent service from making the appointment to picking it up. Thank you.

Excellent service from both Ben and Will, nothing was too much trouble. Their communications have been exemplary. Really pleased with the car too!

Part ex a nearly new Megane for a 15 month old Renaulr Captur. Sales was excellent with Ilona however as I'd been stung before by another renault dealer saying they would do the overdue first service, I asked a confirmed several times that the Capturs over due first service would be completed. I had a quick look under the bonnet on test drive and noticed the battery terminal cover was up.
On pick up day all paperwork completed but then checked service book before driving away only to see no stamp. Back in show room I was told it had been done and they had forgotten to stamp the book.
Three days after collecting I thought I'd have a proper look under bonnet only to see battery terminal cover still up. Checked coolant level and it was a distance below minimum and then ended up putting nearly a full bottle of screen wash in. Both of these things were a definite on the first service.
I immediately contacted Ilona who escalated this to her manager and service manager but other than an offer to fill both up and pressure check both systems to make sure there was no leak, the response I feel was poor.
Ok I can't prove the service was nor carried out but for no stamp, then terminal cover up and two basic levels left very low, I have serious doubts.
I've been checking the levels lately and no drop other than what I've used to wash the screen.
To sum this up, while Ilona was first class and did everything she could, I'm afraid those above let the side down and I would never return for a service there.

In response to your reply that you posted, no one phoned me Saturday or has been in contact since. Obviously there is nothing more for them to say on the matter and whatever is said, all the service is are checks and replace the cabin filter and 2 of those checks were not done and rectified.

Excellent service from motorvogue especially Rebecca Mires, she was a great help to me.
Thank you to all the staff.