Penybanc Car Centre

Fantastic service from Kerry and the Team. Good deal on my part exchange. Highly recommend this professional company. Really appreciated the nice touch of having the tax and new keeper details registered before collection. Thanks again and loving my new car!!

Penybanc is the closest car sales to my home. I have bought 2 cars here previously and they have been reliable and reasonably inexpensive. I visited 2 weeks ago to search for my next car, after finding the car I wanted the hire purchase rates offered here were prohibitively expensive, so sorry Penybanc I have just purchased my new car elsewhere 5% less interest. No brainer!

Wouldn’t even give this 1 star…

My partner purchased a car from Pennybanc Car Centre last month. We initially drove 2 hours to collect my new car only to then have a phone call to say it wasn’t ready yet and to drive back home. Me and my partner were due to go away and it was agreed the new car would be delivered upon our return. The new car was then delayed again due to a suspension related issue which they agreed to fix but couldn’t guarantee a day despite stressing I use my car for work. My car eventually arrived 3 days later- delivery driver had no service history or proof of suspension related work and water pump/timing belt being completed as requested- multiple paint related markings to the chair which weren’t stipulated in the original advert- advised to contact the garage the following day- garage agreed to post all relevant documents and to contact Land Rover for a touch up pen which were more than happy with. 4 weeks later we still have no paperwork, no touch up pen, and are now covering a bill for faulty parking sensors which again weren’t stipulated as broken. My partner has had multiple dealings with the garage over the last few weeks- customer service has been disgraceful from both staff and management- swearing at him down the phone, shouting, and stating ‘we’re p***ing him off’- initially agreeing to cover work, then only certain parts, now not responding to messages, just abusive phone calls. We will now be taking this further as we have spent £100’s of pounds to repair the parking sensors to ensure the car works to the correct standards as outlined in the Consumer Rights Act 2015- after giving the garage multiple opportunities to repair!!!. Pennybanc Car Sales you are a disgrace.

Bought a Mercedes’ B class a year ago,went in to see Richard,sold my car and well happy with my deal,picked up a Q5 a while ago and happy with that as well,won’t go anywhere else again

I’m so pleased with my purchase from Penybanc Car Centre. I’ve been looking for a mini for a number of weeks but did not want to buy online as I would prefer to see the car and drive it before committing. I received a first class service from Ceri and Nigel but never felt under pressure to buy. I put a £100 deposit on my car and was assured that it was fully refundable if I changed my mind. I knew this was the car for me but it was great to be able to take some time to be 100% sure as this was such a big purchase.I asked loads of questions, went on a test drive and was shown how to work all the functions but never felt rushed or an inconvenience. The whole process went smoothly with regards to setting up HP and the part exchange process. I’m really impressed with the service received. Thank you

This is the easiest 1 star review I have ever had to write.

First off there were mileage discrepancies between MOT's which I raised with them. I was assured this was a recording error and that the vehicle's service history confirmed the mileage was legit. Okay fine - let's wait and have a look at the service history then...

Second issue - car gets dropped off with one key and not a single other piece of documentation. No V5, no warranty, no service history, nothing.

Asked the delivery driver about the documentation - he said here's all I've got - handed me the key and said we're not taking it back lol.

Phoned up and asked about the v5 (because I can't tax it without it) and spare the key because I don't want it getting nicked - got some run around about how it had previously been on a private reg and they were waiting on the v5 coming back from DVLA said they'd send it asap.

Was told the tax issue is a grey area - not to worry about it.

Told the other key was knocking around and they'd try to dig it out for me.

Asked them to provide the service history that confirmed the mileage and it all went quiet.

I double check the invoice they emailed over and there's a mileage disclaimer (in the smallest possible font) saying the mileage could not be verified and should be considered incorrect.

So there's a good chance I've paid top dollar for a low mileage vehicle that's probably not low mileage. (and they knew it, hence the disclaimer)

On top of that it's taken almost 3 months of ball ache to get the v5 back in my name.

All in all, not a good experience. Would not use them again and more annoyed with myself for not trusting my gut when issues first arose.

I purchased a car from this dealership recently.
The salesman was friendly and helpful.
Unfortunately due to unforeseen circumstances the car was not right for me so I requested a refund.
The dealer was very helpful and understanding, took back the car and issued a full refund straight away.

Recent story i trued hard not to put up.but felt it needs to be ......I don't have much faith in dealers as it is..... we too were on a tight budget .we 0x'd our trusty car of 3 years that was reliable but needed something bigger. We paid x amount along with our car . Before leaving the engine light was on . I rang they said it would go out on its own as car had been standing for a while . I doubted it so went with it 4 now. Went home checked car better the following day to find engine parts missing (not so much essential but engine cover plate above fuel filter etc . But too noticed what I believe now to be the m.a.f (mass air flow sensor) plug was out . So plugged it back in .

Following day being a Sunday so 3rd day in my usual mot man came to help me inspect the vehicle . (Who better right !?) He noticed that the o/s front headlamp was snapped at a join and loose and projecting out more than the n/s the cooler/fans on o/s had play in it too which he felt it may well have been in a bump at some point (would explain a lot) he said it was too clean at the front for its year . I was livid tbh . My kids would be in a potentially hazardous vehicle if weakened. Also although the car had mot according to database there was no present mot ticked in paperwork nor a recent service which most do.

I took it back on the Monday after collecting my children by foot and asked for the deal to be undone and money back , I was told a few times oh we will sort thus and that . If which I wasn't interested . I simply wanted to be done with it as the experience upset my partner and had me feeling sick all weekend . The salesman did get shirty at 1 point but come to the agreement that he didn't want an unhappy customer (although appears to have a few ) may get some of my tax back but other than that I left with money in account and my trust car back .

I don't understand why dealers wish to jeopardise their reputation when all they need to do is sell good honest cars . I simply could not do it to people . ESOECIALLY families with little kids . I'm sure away from this business they're nice people . But within this trade its not doing them any favours .

As others have said look elsewhere rant over