Peter James Accident Repair Centre

Just for a small body damage my car is in for 3 months and if I call every time they say car will be ready in 2 days . What a ridiculous service.

I took my Audi to get some scratches removed, and Peter was extremely helpful in pointing out that most of the scratches can be buffed out. Peter, and his team, were super nice and super quick in getting my car done, it was completed within 4 hours of me dropping it off. I will 100% be coming back.

Just want to say thank you to the guys at Peter James for repairing after accident rmy Jaguar XF took longer than expected but that was mainly due to Covid situation but quality of the repair work was outstanding and meant a lot to as it was my grandads car thank you 👍

Please do not reply saying you don’t have a customer named “howto youdo”. My insurance company directed me to this company. My Prius has minor damage due to a collision. It’s just the front bumper and components as well as the proximity sensor needed to be replaced. It took 2 weeks for them to send a text message to arrange a date which (the earliest) was 2 weeks later. By the way they texted me about 2 weeks after my insurance referred me to them. I called yesterday and they said they are still waiting for the parts to be delivered. Ordered from Japan I am guessing.
Looking at the previous comments here, I am not hopeful. But they should know that people need their cars for their life. Especially as a Minicab driver I need my car to earn money for my children.

My car is currently in the garage being repaired via an insurer approved repairer. So far I have found the service very slow and communication is dreadful. I don't think I'd go out of my way to use this garage again.

Overall the quality of service/work is very good, there were some communication issue and misunderstandings between employees. I was very pleased to see that the manager looked into it, identified the issue very quick , apologised for any inconvenience and reassurance was offered. The car was spotless on pick up (really appreciate that).

Absolutely SHOCKING service. Few minor scratches on my car which needed doing. Was quoted one week turn around time. However two weeks later I phone for an update and was told they don’t know anything it will be another week. Phoned the following week and they said it would be another week. Only after ringing so many times they rushed through my job... received the car back with paint drips etc. Terrible service. Should of updated me with progress along the way. I had to keep doing the chasing. All round horrible experience. Went to pick up the car to save them dropping it back to me and the receptionist was extremely stroppy telling me I couldn’t just turn up and collect it. I had in fact phoned earlier to say I would be collecting the car in an hour. What a joke.

someone told me about the 5* reviews of Peter James group.
so... a couple of items from my personal experience
1) Thieving collection agents - I was told the repair would be £250 and left that amount in cash with my partner - the collection driver took £250, from my partner, but his paperwork only said £200 so he only handed £200 into his office. Does that count as theft? I think it does
2) Repairs not done - the repair should have included fixing a broken lens assembly. they didnt bother - it took about 3 months of constant emails to get them to finally do something they should have done originally
3) Lasting problems with repair - the original problem was with my drivers side auto-locking mechanism - after the original problem was sorted, there was an intermittent problem with the passenger side locking mechanism, which is still not sorted
4) No Paperwork - I have never received any paperwork, invoice, guarantee or even written acknowledgement that my car was repaired by them - just a long (long, long) list of backward and forward emails

In short, I am only giving them 1 star because you cant leave a review with zero stars

{edit} I see the owner has come out of the woodwork and started responding to old reviews. Hopefully, it is because people are starting to respond to these reviews and boycott these cowboys. I certainly warn anyone about this place when I can.
My review is true. the collection agent stole £50 - that is a fact. It was the grossly fat one (if that helps & if he is still there) and it was reported to the male telephone receptionist as soon as I saw the collection paperwork.... his words were 'he only handed in £200 which is what we expected, so there's no proof he took anything else'. As far as he was concerned case closed - which I regard as aiding and abetting a thief.

They took ages to respond to complaints and my car had to go back months after the original repair to get a lens assembly fixed DESPITE IT BEING ON THE ORIGINAL LIST TO BE DONE. I have never had any paperwork from them at the close of the repairs and I would not trust them to honour any supposed warranty.
the door lock was an issue because the original repair was for a break in, It seems likely that they tried the passenger side before the drivers side. in any case, the central locking for the passenger door was working before the burglary and not working when we got it back from Peter James. The best spin you can give this, is that they didn't test it or didn't care to let me know it was a problem
ignore the weasel words of the owner, and when you see a 5 star review of these cowboys, treat it with extreme caution.