Sapia Motors

I cannot understand why this company has received poor reviews. I have taken all the family cars to them for service over many years and I have always had honest and excellent well priced proper work carried out. They are very friendly, experienced and very helpful.

Absolutely terrible experience, got a quote from them for car service, booked appointment. After service they gave me completely different bill double than initial quote. When I asked why you charging me double bill, they took my car into the Garage and start swearing, kept my car keys and threatened if I don’t pay the bill I wouldn’t be able to take car. I was bit scared and pay whole bill.
The reason of using their service when I looked good reviews at google and meeting their main owner, I thought I am going to get good mechanic for my car for long time. I wanted to give them big paint work for my car. I am surprised how they have 4-star rating. I found it very scary experience and would never use them in my life. I would never recommend them for any car service or any other work. Please be careful.!!!

Bagio and Joe are great. Friendly family business. Always an honest job done at a fair price. Would never go to another garage unless forced to. Drove from both Wales and south of Spain to get my car serviced here as wouldn't trust anyone else :)

AVOID AVOID AVOID - do no take your car to them. They are very bad with behaviours and use words like SHUT UP AND PAY to bully you if you try to understand the bill.
On 2nd Nov 2019-
Went there for MOT and considering I got all my works done from a different mechanic who throughly checked the whole car before taking it to MOT to them, SAPIA motors still find an issue with my lights and a also recommended getting a new battery clip (costing £3) to pass. I got clip and they propose to fix it quickly as needing only two bolts to be done .. however when the bill was issued they added £30 extra Labour and said its needing a lot of work, even though I was watching what they were doing as I was waiting while MOT was done .. when I questioned to explain - he rushed me by saying C’mon pay quick as I needs to go .. I still asked to explain why £30 for Labour to fix a clip (5min job which I even I could have done it myself ) he replied back furiously by saying SHUT UP AND pay and started going into argument very angrily by saying we are not doing things for free here - I didn’t ask him to fix it for free at all however charging a reasonable amount of even £10 for a quick two bolt job would have been a better option. He started accusing me with tags like you are disrespecting business etc etc and raised voice v loudly even one of his partner was holding a spanner in his hand and was coming towards me by showing extreme anger and said again c’mon Shut up pay and leave we got to close garage at 1pm ( even though it was 1130am) !

I felt completely robbed and really got put off by their bad behaviour - they are complete RIP OFF to avoid going to them .. also to mention when he saw my car with new breaks (which I got done from a different mechanic) he told his fellow colleague in a very taunting way that ‘Oh he’s getting his work done somewhere else’ ( which clearly showed they were not happy about it and wanted to find something in my car)

My car is 2011 plate Honda with full service history and only 60k miles which passed Honda pre MOT health check in October and is in immaculate condition !! I’m still trying to find out what was needing to be done to my lights as he fixed it by just taking a long screw driver and only applying it once to my car lights for less than 5 seconds and replied back here you go they are done !!!!!

Plenty of other options to go ! So AVOID THEM COMPLETELY AS THEH USE BAD PRACTISES TO ROB CUSTOMERS and hence always free of customers now I understand !!

PLEASE TRY TO VOID THIS GARAGE IF YOU CAN! There so many bad reviews about this garage, we did not believe them and we are regretting it now !

My wife is living and working in Woking during the week days and one day her car engine starts smoking, so she takes the car to this garage.

We toke the car to this garage twice within the SAME WEEK and paid for both services straight away without any questions, overall is almost £300.

BUT AFTER 2 attempts from them, my wife's car is still smoking but according to their MANAGER JOE, it is safe to drive but needs to burn off all the oils from engine. Now we have tried to drive it and only after 5 mins, so much smokes coming out from the engine and it even worse than before.

SO, I have tried to call this Manager Joe again, he has such a bad attitude and said to me that he has done his job and fixed the leak and its not his problem if car is still smoking and if I want to fix it, I can take the car back again.

This is such an unprofessional place I have EVER experienced in my life, I have called him twice and he said the car is all fixed and safe to drive and today when I call him again, he said he knows there are more leaks inside the engine but he DID NOT fix it.

Such a poor and bad behaviour like him, putting my wife's life in the risk as she has to drive back to Oxford and she stuck on the Motor way twice within the same with a smoking car, not just that we have for the AA to toll the car back to her hour, it is also very dangerous to drive a car like this.

I have informed him that I will take this to the legal advise and as a result and tried to call him back for a few times, as a results and a PAID costumer, they have BLOCKED from their phone number.

I have never experienced something that is SO Unprofessional this before and I am not going to let it go, the professional people will get in touch with them hopefully and I hope no others will be in the situation like us.

Don’t recommend this money makers!!
50£ for a mot and failed you for stupid reasons, and after that they send you to they friend garage to fix the problems! STAY AWAY FROM THIS SCAMMERS

Knowledgeable and fast, I been a customer for 10 years, very happy with the service.

Great little garage we've known Both Jock and Biaggio Sapia since we were kids, 2 great mechanics, excellent customer service and they are well priced had a new back windscreen rubber fitted today and they cut me a new blade and fitted the rubber saving me £25 which I thought was amazing, I highly recommend this wonderful family Garage to anybody.