TC Motors Lincoln
Unit 8-9, 9 Chieftain Way, Tritton Rd, Lincoln LN6 7RY, United Kingdom
4.5
63 reviews
8 comments
6C9Q+7G Lincoln, UK
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
However in November 2020 we had to return the vehicle as it would not start at a cost of £200 and had the oxygen sensor replaced.
One week later the vehicle failed to start and despite numerous emails and phone calls to TC Motors and promised a call back to arrange the vehicle going back in we are now 4 months later and the car is still sat on our drive, not starting and unusable !!
We have been told that Simon would contact us by his receptionist but still awaiting a call and as stated no communication response to emails. In fact when speaking to the business recently we were told they are too busy to look after our customer and would only do so if I get the vehicle to them by towing it to them or something as they cant make time to collect it !!
As explained, we are pensioners and my wife works as a carer in a care home in the next village 4 miles away. She works on night shifts from 8pm to 8am and My wife needs her car as I do not drive as the bus does not run through our village after 6pm.
This means she has to walk the 1.2 miles from our home to the main Lincoln road along an unlit road with no footpath and during the winter months this has been been quite harrowing for her, and certainly not fair on a lady working through a pandemic to help people in care homes, ensuring they are cared for and comforted during their difficult times.
We feel totally let down by TC Motors, a company we were happy to recommend to others but are now regretting. Sadly as we are over £1000 out of pocket, which is a lot of money to two pensioners having to work whilst over 80 years old to top up our pensions, and have a vehicle we have not been able to use for over 4 months we are left with no choice but to pursue action through the Motor Ombudsman and the Motor Trade Code of Practice
Sadly it feels like TC Motors were happy to take money from but when we need their help they are not interested. It feels almost like age discrimination and they will use the essential workers priority card for booking in work . Yet they fail to appreciate that my wife is an essential worker, giving care to seriously ill people.
Overall a very disappointing level of customer service and lack of empathy and consideration for their customers who support their business and this level of service gives the Motor Trade a Bad Name.
All we are asking for is some assistance is getting our vehicle back on the road and usable considering the large amount of money we have paid for it yet not been able to use it !!
We would welcome their prompt attention and communication to our situation and look forward to a resolution being offered and implemented.