Enterprise Car & Van Hire - Sittingbourne
Unit 5, Crown Quay Trade Centre, 1 Eurolink Way, Sittingbourne ME10 3DY, United Kingdom
4.1
99 reviews
8 comments
8PRR+VW Sittingbourne, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 9–12
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 9–12
Sunday: Close
Very pleased with the hire car and the service I receive from Ryan.
5 star
Everything went well until I had to give the car back!
They sent me a message on the Monday at 10am, saying that I have to give the car back my 12pm! Baring in mind that most people work on a Monday..I wasn't given any notice at all, no one called me beforehand to make me aware of the date that I had to give it back, no emails, no phone calls nothing!!! I called them to explain that I work and don't work in the area so can't drop it off to them... they got really arssy on the phone to me and said that the car needed to be handed back on that day by that time or they will start charging me for the car!! I work long hours shifts and have to travel for work...can't exaxtly ask my boss if I can just leave as I have clients all day to treat....Sebastian was very rude to me when I called them and said that theirs nothing they can do! When I asked to extend it, they told me they couldn't do that! They really didn't try and find a solution for me at all, every solution I gave them they kept saying no to it all aggressively! Doesn't seem like theirs good communication between the insurance company's and them! I was very surprised that they were not helpful at all and just seemed like they didn't care...It seems like they just think they can just do whatever they want without consulting the customer to make sure what's best for them...wouldn't use them again and I will make sure relatives and friends don't either..