Enterprise Car & Van Hire - Hanworth

If this review is read by staff, can you please ensure that, after cleaning or carrying out any maintenance work, you replace the key into the car club van?

I freaked out when I opened the van with my membership card, and then found no key in the glove box. A member of staff found it slightly funny that she got the van cleaned but forgot to put the key back.

When I returned the van to its bay, I reversed in to make it safer and easier for the next person to take out. If a car club member doesn't leave the vehicle facing outwards, can you do it?

If staff are the last to use it, in no circumstances leave it in such a way that the next driver needs to reverse out of a tight spot.

Edit: They asked me to email them (see their response below) and so I did asking them to call me.

However, they replied with a refusal to call me. The explanation given was that they don't call people. What's the point in me calling when the best person to deal with this issue might not be available at the time I call? Wouldn't it make much more sense for the person who wants to deal with this issue phone me when they're available?

Excellent service !! Booked compact SUV and got Mercedes’ Benz with affordable price. On time car delivery by the staff and car was very clean. We enjoyed the vacation through out our journey and car rental is WFM. Definitely will rent again for holiday/ occasion 👍🏻

I had a rental car from the Hanworth branch while my car has been in for repair. The MOT was suddenly due on it and the team tried their best to swap cars over at my workplace but the replacement car unfortunately broke down. I brought the car I was in back to them the next day, the replacement had a brake judder and they put me in something else straight away once I brought it back and made them aware of the issue.

Fast forward a few days and I had a nightmare with insurance company stopping paying for my replacement car while not paying for the work on my own car. The team tried their absolute best to try and help me and sort me out with an extension and even kept me in the replacement car for a few extra days after the insurance company stopped paying so I could try and sort the situation out, but insurance company did not communicate and I had to give the replacement car back in the end.

I cannot fault any of the team here for trying to help me out and P, Kieffer, Jack, Charlotte and Veronica all showed truly exemplary customer service in trying to help me and I cannot thank them enough for the consistently helpful and friendly service they gave me.

Promised like for like car, didn't deliver
Promised delivery time, didn’t deliver
Needed a mobility for my mother ( at least a saloon ) for my elderly mother , offered a MINI !
Only use if you dont need a car or not bothered what day or time it’s delivered.

My insurance booked me a car at the Enterprise Hanworth branch after my car got crashed into. The team at the Hanworth branch are amazing, polite, respectful and really welcoming. I needed the car urgently as I had appointments to go to and the team managed to find me one and I was able to get straight on my way. When I came to the off hire I couldn't get to them before closing time due to work commitments so they was able to collect the car from my home address. Will be using Enterprise in Hanworth again. Thank you to the whole team.

Great experience. I rented a van for 3 days from Hanworth branch All the staff there were very friendly and professional, special thanks to Veronica who was very helpful explaining and giving us details about the process. Everything went smoothly from start to finish.Thanks again, will always rent from here if I will need to in the future.

5*++++
What an amazing service i have received from this team. If only I could experience this type of service everywhere I go. Charlotte was amazing when she met me on the first day to give me a courtesy car. P ( sorry I know I am spelling her name wrong) she was amazing. Went above and beyond and not extra mile but tens of extra miles for me. I didn’t have to ask, she just would speak to my insurance to extend my courtesy car. And they ( car insurance) are not an easy bunch to deal with.
Amazing service from everyone in this particular branch in Hanworth.

Keiff the Assistant Manager at Enterprise Car Rental Hanworth Branch was very helpful. We needed a bit of time to return the as we are having problems sorting out our new car in some other place. He was able to understand and did charge us extra. Thank you very much indeed.