Europcar London Lewisham

Shocking shocking shocking- they overbooked the cars and provided me with a smaller and cheaper car than what I paid for. Trying to get a partial refund is a joke. Customer services are off shore and I think you’d get more of a sensible answer from an animal than their customer service. Avoid at all cost. Collecting the car took almost 1.5 hours. The car was cleaned during the time I had paid to hire the car. Only 1 member of staff. Please allow yourself over 1 hour to collect the car. Customer service is poor. The staff on site do try but it’s clear that everything in this branch needs a overhaul. It appears everything is done on the cheap in this business hence why at every hurdle there is a problem. The only thing that isn’t cheap is the cost of hiring the car. There are some very wealthy people at the tops of their ivory towers in this business. If you are looking for a reputable hire company, this is not it. If you are looking to be given a car you booked or in the same class of car, it won’t happen. If you expect that you can speak to their customer service department and get a sensible answer. Not going to happen. Finally they do not do full protection- hmmm funny that. Is that because they are trying to make money from people unlawfully?

Please take note that the poor reviews on here are very true. There are common themes with the complaints and you’ll notice that there are more 1* star reviews than any other star reviews. So many people can not be wrong about this company.

I am a motorbility customer and recently my car had to go in for repairs and I was issued a coursty car from their sister company in Kings Cross. I've now had my owe car back for three days and they were suppose to come collect their vehicle. Three days later after the booking has ended I still have had no calls from them, I've tried to call them and not been successful. So now the car is not my responsibility it is not valid to park in my road any more. Any tickets that your vehicle has received are not my problem. RAC Motorbility has tried to contact them and not been successful. It's like they don't want their car back and its mine to keep. But I can say now will not be using them again as a motorbility customer. After so many tickets the car will be towed away by tower hamlet's council. May I add that the photos were taken when the car was delivered to my home address I can confirm it is not parked on double lines now it is taking up a residential parking bay.

Fantastic personal service at pick up and return. Courteous and speedy. I was disappointed to get a rather old Renault Master van instead of a Mercedes Sprinter. Very pleased with change of booking arrangements given the disruption of the Royal Funeral Bank Holiday.

Europcar are an utter joke of a company. How they manage to keep trading with how they run their business is astonishing. I made a booking via the website for a mid-size car from Lewisham branch for a week. It was cancelled 20 minutes later by Lewisham. The money has been marked to come off my account. I make a number of calls, manage to reserve a different vehicle. Money is taken again. I arrive to pick up the vehicle at 11am and am told it was cancelled at 7am as there’s no vehicles available. There website and booking system is an utter shambles. I now have £440 unavailable from my account and no vehicle. The service from all people I spoke to or dealt with was abysmal.

Great staff and quick service. Unfortunately, the car I chose wasn't available, I received a free upgrade to a slightly smaller vehicle but with more tech. Clean car, smooth ride, and really economy friendly. Overall, it is an easy to use service.

The team who work there are professional and nice. The picking up and dropping off process was easy as long as you have everything you need (checklist / reminders are emailed or sent on the app before picking up the vehicle). I would definitely recommend Europcar in Lewisham.

Worst place to rent a car as a motability customer, I received the car on the 5th January 2023 by Monday the 10th the car stopped working as it needs battery replacement. When the car was dropped off to me on the 5th of January, it was dirty, smelly, low key battery and no wind screen washer. I personally think they don't give a dump about their customers safety. So I am now stuck again with no car. I can't drop my son to school meaning my son has to wake up at 6am in order to try n get a bus to school until further notice as my car will not be ready until March. Really upset as the car is also very uncomfortable and has aggravated my back , leaving me in pain since the 5th plus the stress of trying to sort out their mess has taken a toil on me. Staff are way too rude and unhelpful.

Awful experience, I would not recommend booking here. 2 members of staff never delivered my car and then lied about why consistently. The company organising this on my behalf mentioned they have recieved numerous complaints reg. the branch. Do not book here.