SIXT Car & Van Hire - London Wembley

DISHONEST! Liars. CHEATS. We booked a car a month in advance. When our schedule changed a little we called them 24 hours in advance and asked to pick up our rental car a couple of hours later than originally planned. They said no problem. When we got there our reservation had been cancelled and they didn't have any compact cars left. So they spent 10 minutes lying to us, trying to convince us that the tiny economy car was the same. It definitely was not. Then of course they just kept trying to upsell us. We took the tiny economy car, they made us pay for the more expensive compact car on the reservation form my husband showed them. We've rented cars all over the world and every other time the car we booked wasn't available, we got a little bigger car. A small upgrade. At this place they will lie and lie and force you to take a downgrade. The least they could have done is charge us the economy rate for such a tiny car! They also wrote us up as scratching the car when we returned it. I had a picture of the scratch I had taken the day we got the car. It was not us. We had proof. Obviously the idiots didn't check the car before throwing it at us.
Now it's weeks later and they are contacting us to fill out incident reports about the scratch on the car. The scratch that was there when we rented the car. The workers at this location need TRAINING!!!!

Excellent service from the staff at North Wembley branch, I was struggling to pick the right vehicle and Khadijah was really amazing and very helpful, guided me through start to finish. The vehicle was perfect, very clean and in a good location. Will definitely use again.

This is my 3rd time using this company for a large van , good hire rates and good vehicles. Only disappointment was rate advertised at £ 29.99 for 5 hours but aparently terms and conditions state this can change any given day! I ended up paying £49.99 which i thought was still reasonable.

Good place to hire vehicles, fleet is mostly brand new, staff are a young team, quick and professional in dealing with the before and after rental process, we were dealt by a polite young man called Nouman on both occasions very helpful and articulate. gave us ample time to thoroughly inspect the vehicle before leaving the premises, there is also a parking area at the rear where you can leave your own car during the day. Highly recommended.

I hired a van from this branch which came with a full tank of diesel. As i thought the fuel was included I didn't think anything of returning it with 3/4 of a tank. 3 days later they took £144 out of my card because I did fill the tank up. I estimated I used 3 gallons of diesel. I was not told when signing the papers or being shown where the van was that I had to fill the tank up otherwise I would have done.
There poor communication has cost me money.

This was my first rental from SIXT but i had such a great experience with them that it will make me a loyal SIXT customer and looking forward to rent a car from them again. Great job team SIXT.
I was travelling through UK with my wife and daughter. When all other rental companies hesitated to rent me a car because I was carrying an Indian driving licence, SIXT made it possible for me to rent a car from them without any hesitation. It was a great welcoming experience from the time i entered their branch to pick up the car and the time i went to drop off the car.
SPECIAL THANKS TO GUYS WORKING AT THE RECEPTION COUNTER OF SIXT NORTH WEMBLEY BRANCH.

Avoid this branch by all means. Very rude customer Service. They do not explain hidden charges and once charged, least bothered to accept their mistake and expect customer to read full T&C ( but don't feel important to explain customer before taking their signature ). Company overall is good but staff are arrogant.

Hi all, I recently hired acar from Sixt Wembly. It was a great expereince. The car was ready, ( actually i got a fabulous upgrade) no hard sell for add ons( I did have my own extra excess insurance.)
Ebrahim the consultant was excellant very professiona.l I was in and out with ease. I would reccomend hiring from Sixt Wembly branch if you are in the area. Regards John