Enterprise Car & Van Hire - Barking

If I had the option of no stars this is what I would have given. Booked car for 8am Monday morning however got a call on the Saturday to say car wouldn't be ready until 9-10am. I arrived shortly after 10am and had to wait as the car was still being cleaned. The car smelt of cigarettes. I said to a member of staff that the car smelt and they said they couldn't smell it. When I collected my passenger the first thing the said was how bad the car smelt. With all the delays we arrived late to our destination and firts booked activity. The car drive nicely however when we went to use the car again, a few days later, it wouldn't start. We had to wait for several hours for the AA. We eere unable to access the boot and had to wait outside with our belongings and children before the AA arrived. Thank goodness the weather wasn't too bad. We didn't switch the car off in fear of it not starting again. On the way home the tyre pressure warning came on. Adding to my stress however we didn't want to switch the car off in fear it wouldn't start. Due to the delays we were unable to return the car on the Friday evening as hoped. The car was parked on my drive over night. I went to return the car the very next morning and it wouldn't start. Called the branch and they wanted me to call the AA again. They did eventually agree to collect. I have also had additional £200 taken from my account. A total of £400 on top of the £522 already paid for a car that caused nothing but stress. Car wasn't fit for purpose and I wished I had saved my money and used my own car. A memebr of staff stated that the car undergoes checks before they are given out however I don't believe this is the case and wished I had read these reviews before hiring. Never again! Now to find out why they have taken £400 without my permission.

I made a reservation for a medium van when I got there I looked at the size and I asked if I could get a bigger van. Monty looked into this and upgraded me to a large van, I paid the extra hire cost and also took out EP. When I returned with the Ford Transit van I had an issue which the Assistant Manager Nyarko Owusu resolved for me very quickly, I was really impressed with his professionalism and in-depth knowledge of the products and processes of enterprise car hire. I also observed how he guides the other assistants and I felt they look up to him. I could not have asked for a better service. Also Monty was a pleasure to deal with, I highly recommend Enterprise Barking and will use that branch in the future.

I’m a regular customer at the barking branch, most recently I hired a transit van for removal. As usual the staff were great and friendly, no issues picking up and sand with return. I had to extend my hire for another day and all it taken was a 4 minute phone call.
Special thanks to Mo, Maz, Anish, Ny, Mini,Perry and Saj. I have dealt by all them at some point and the customer service is second to none.

AVOID! AVOID! AVOID! My BMW was hit while parked up and required repairs at a local bodyshop. The bodyshop made a reservation for a rental car on Friday but Perry from Enterprise Barking telephoned on Monday morning to say they didn’t have a car available. Had to postpone my car being collected until the following day. Bodyshop said the rental car would be delivered to my home address but apparently the Barking branch doesn’t have the resources available to deliver so I had to take the bus to collect the car. When I arrived the Toyota Aygo (FA19 UPS) was a death trap - the engine was making a loud noise and the biting point was very high compared to other cars I have driven. Colleagues at Enterprise said it was normal and it had a ‘high clutch’ and I would ‘get used to the biting point’. I had the car for approximately 28 hours (drove 12 miles in total) and on the way back to the branch the engine cut out at traffic lights, there was a burning smell, and I just about got the engine started again. By the time I got back to the branch the engine/clutch was knackered. The staff at the branch played innocent but were already aware of the issue because Perry informed me he drove the car yesterday and it was playing up. Also, it was documented that the car had 1/4 tank of petrol in it (should be about 60-70 miles) but by the time I got 2 minutes down the road the range was under 20 miles. I then had to put in £12 worth of petrol to get the car back to them. The damage report on rental agreement said ‘no damage reported’ despite having numerous scuffs and scratches on the vehicle. I raised my concerns but apparently scratches etc are not classed as major damage and are not included on the report. This seemed strange as when I collected the car I was given a 5 minute talk informing me I would be liable for small things such as windscreen chips and scratches larger than 2cm etc unless I took out their additional protection. Luckily I took photos of the damage beforehand so Enterprise couldn’t shaft me. Absolute fraudsters with terrible customer service.
I would never use Enterprise again! Avoid at all costs. You’ve been warned!

No Chris R, I don’t wish to contact your team they have already wasted enough of my time. If you wish to discuss you know where I am!

Staff where very helpful, and assisted with a replacement vehicle when the one that was booked was unavailable. This location is very busy, and is well connected by public transport. Only issue is the road out front is normally double parked by HGV's making a new vehicle a experience.

Had a hire car as mine went wrong
Was supposed to pick it up on a Friday at 1400
Called at 1330 and was told car won't be ready till 1600 and would call when it's ready
At 1650, they called to say am I collecting the car
I said yes on my way but someone was going to call but did not
I said I'll be 20 minutes and they said they were closing in 10 minutes
So, I had to pick it up Saturday morning not impressed

Thank you , Enterprise team for the excellent customer service and for making our trip an enjoyable one! Special thanks to Saj and Perry for being so friendly and making the Car-hire process a lot more easier. See you very soon, Enterprise!

Irresponsible and inexperienced people, I booked a car online and when I came to collect it they said that: Sorry but we don’t have any vehicles available, I missed an important appointment which was outside of London with one of my clients….. Same was when I spoke with the customer service regarding that no actions were taken ….