Europcar London City Airport
King George V Dock, London E16 2PX, United Kingdom
2.6
425 reviews
8 comments
G23X+JQ London, United Kingdom
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Monday: 8–18
Tuesday: 8–16
Wedneasday: 8–16
Thursday: 8–18
Friday: 8–18
Saturday: 8–13
Sunday: Close
Tuesday: 8–16
Wedneasday: 8–16
Thursday: 8–18
Friday: 8–18
Saturday: 8–13
Sunday: Close
I was served by Rodney the first time and Monica the second time I hired from this branch. Both were fantastic, hired 2 cars in one month because of the service that I received. I paid a little extra for an upgrade.
Definitely will be back next week for another rental!
Monica and Rodney are definitely very professional and a great asset to London city airport Europcar. Great team!
On return, after trying to drop off the car at the office, I was left waiting by the car in the car park for 20mins after being told to return to the car and await a check in inspection. Nobody came. Had to return to the office again to request to return the car.
I have been sending complaints for over a week and no answer!
I booked a VW Vento rental on EconomyBookings. I chose ALL possible insurance options (accidents, road assistance, return of excess, mirrors, windows, lost keys).
I received an e-mail confirming that I paid the so-called Full Coverage option - reimbursement of any costs that would have been charged. Voucher said I paid $269.13 and had to pay on site: $0.00
However, at Europcar in Cancun, an employee said he wouldn't give me the car if I didn't buy insurance. I showed the Voucher, showed the e-mail with Full Coverage - nothing helped.
After a 16 hour flight I was tired and agreed to the option he showed me in Spanish (language I don't speak) but described: $168 insurance and $2350 security deposit.
I wanted to write a complaint later.
I asked: Such a high deposit if I have 2 insurances?
He replied - These are the requirements.
I have never paid such a deposit in my life and I have rented cars in many countries!
I heard that I am a "privileged client" and I will get a better car (instead of VW Vento Nissan Kicks)
I say ok. I paid 62% more. Maybe I won't file complaints and bother VISA?
Car I received? Almost no fuel and washer fluid.
At the hotel, I saw: instead of $168, I was charged $600 and $2,354.8.
I thought $2354.8 was a deposit (that's what the scammer at Europcar Cancun showed me). But that's payment for the second insurance!
I was lied to by a scammer! He said $168 was a surcharge and $2354.8 was a deposit. But, as I don't know Spanish, he took my signatures based on his own lies!
I only saw the amounts on my card statement.
Now my vacation is ruined and EconomyBookings, Europcar Mexico and even France are not responding to my complaints.
This car costs 400,000 Pesos in Mexico, so paying my $174 a day would buy a new car after 121 days. It's theft based on deception! How can a corporation allow such a theft?!
EconomyBookings and Europcar Mexico and France are not responding!
But their practice is a criminal! You cannot insure the same damage twice. This would be a scam. Since the car was Full Covered - nothing else could be insured!
So far, I have rented cars on 3 continents, in different companies. I used EconomyBookings and Europcar for the first time. And for the first time I have an empty wallet and a vacation wasted!
Do not use their services!
I've used them 5 times so far for rentals and never had any issues.