Getaround - car rental

Absolutely horrendous servicing. The customer service teams are absolutely bullies. Kevin and Raymond will happily let you know that all the care about is your money. If you ever make a complaint they will suspend your account.
If you contact anyone over their heads, it goes right back to them for more passive aggressive abuse.

No matter how cheap the deals appear to be, the overall hassle is not worth it. Majority of the vehicles have not had the right checks so be-careful.

I hope someone makes and alternative to this company and Turo.

Very disappointing customer support.
I had to cover the repair of a car damage produced by the previous rental or owner. Despite of give my statement and proof, the resolution came as my responsibility. As excuses from Getaround this should have been transsmited via another channel apparently. Very tricky for the user. Be aware.

Very disappointing customer support.
I had to cover the repair of a car damage produced by the previous rental or owner. Despite of give my statement and proof, the resolution came as my responsibility. As excuses from Getaround this should have been transmitted via another channel apparently. Very tricky for the user. Be aware.

Used this app once and won't ever again. For the money you spend, you might as well just rent a car.

I rented a car for a few hours. It wasn't the cleanest but I didn't kick up a fuss since I'm using someone else's car after all. I reported some dirt but didn't expect anything to be done (nothing was of course).

We had a small dog with us in the car (this wasn't against the rules) which left some hair in the car when we left. I accept the responsibility for that and don't mind paying a small fee for cleaning. I was charged €25 though which is an extortionate amount considering it just needed to be vacuumed.

Furthermore, a security deposit of 150 euro was taken at the beginning of the rental and yet these extra costs were charged separately and I still don't have the deposit back.

Great idea.. terrible execution. Never again.

(PS Getaround - I have spoken to customer care and nothing changed so please don't bother replying to this review unless you plan on doing something about it)

Customer service is non-existent which I believe is the highest criteria in these types of businesses. The vehicle I hired had breadcrumbs over most of the seats.