Cedar Garage German Car Specialists, BMW, Mercedes, Porsche, VW, Audi, Seat & Skoda

BEWARE if you’re asking for more than a simple task or service.

I presented my 5 Series Touring with a coolant leak at the end of 2021. Cedar replaced my water pump and thermostat. The leak persisted, so they replaced my EGR cooler. So far, I was about £1,500 deep with Cedar and hopeful.

The leak persisted and got worse, so Cedar convinced me that the head gasket would need replacing. This was supposed to be a 3 day job. It took 3 weeks instead in March ‘22, with excuses about staff illness, fitting the wrong parts, the car not running once assembled. After 3 weeks, I got the car back and a £3,000 bill.

I’m £5,000 deep at this point, and praying the issues are finally fixed.

April ‘22 Bank Holiday weekend comes around and I’m driving back at night with my wife and 18m old son - coolant warning appears. I pull over, and low and behold…the coolant tank is empty. I am in the dual carriageway lay-by and fill it up with water I’m carrying and continue. 2 miles later, it’s all gone again.

I find a petrol station forecourt, and with torch and tools find that one of the coolant pipe clamps hasn’t been tightened, allowing the pipe to come loose and disconnect, emptying the coolant system. I reconnect it and have enough water to refill again and get wife and son home for bed.

I do not know what damage my engine has sustained from overheating, or if the system is yet fully operational and the car safe to drive.

I may have to go to another garage and have them review Cedar’s work.

I am looking at options around Small Claims Court and the Motor Ombudsman to seek recourse. For £5,000 I’d expect the clips to be done up, or is that too much to ask?

In summary. Lovely staff, probably great for small jobs but HOPELESS for any real fault finding, delivering on time or more complex work.

Always great service from Cedar Garage. Efficient and friendly, the best I've experienced over many years of driving. On one occasion when an administrative error was made, this was quickly rectified and financial compensation made without any request from me for this. I would recommend Cedar Garage without hesitation.

My first time at Cedar garage. Everyone was very helpful and friendly and they did great work on my car and the communication was also top notch.

It was a little pricey but when you get that service it's worth it.

The digital report and ability to select works to be carried out via a web page was awesome, more garages should be like this.

They also investigated a small oil leak on my car. After a clean up and test drive they could not find the source but invited me to come back in a few hundred miles to investigate further free of charge.

I'll be back for sure.

My car had a full service, with all fluids and filters changed. Really appreciated Cedars giving the car a thorough inspection. They are thorough, completing all work in the time and at the price quoted me. Excellent communication with me too.

Trustworthy company who know about German vehicles. I have had a number of issues successfully resolved by Cedar. Quality standard of work, fairly priced and with good customer service.

Most recent service and repairs, I was kept updated throughout, provided with photographs before authorising work and final bill was lower than the estimate. Would recommend.

I have been going to Cedar garage for over 10yrs and have always been treated well. The staff are always polite, friendly and helpful . The service is always of a high standard and I feel safe that my car is in good working order especially when I drive over a thousand miles on my own to Scotland and back. I would thoroughly recommend this garage to anyone.

I have used Cedar Garage several times for both the annual service and for any repairs that have been needed. All the staff are very pleasant and helpful. Clear quotes are provided for the work required and all communication is prompt. I would thoroughly recommend them.

After hearing an unusual noise in my car from doing the many miles over Christmas I booked in with these guys to help discover the root of the problem. I suspected it was a wheel bearing from the characteristics of the sound and what made it louder etc. I opted for collection/delivery as I work from home, Kayleigh came along at 7.30 to take the car and also apologised for the early call!!
By about 11 I had a call from Kayleigh to confirm it was the wheel bearing and that they had done a full health check to just confirm that was the only issue causing the noise. Kayleigh confirmed the price of the work with me before they carried out the replacement work and also sent me an email containing the results of the health check. One thing I was really impressed with was the health check, rather than saying something's a bit leaky or perished' and taking a mechanics word for it these guys actually took pictures of any issues so you could see what's going on! Fast forward an hour and the work is done! They managed to get the work done quicker than expected and were able to reduce my bill slightly - that's enough to make any customer happy!! I had the option of having the car back at lunch but I had popped out so opted for 6pm drop off. Once again Kayleigh was very polite and helpful, she talked me through the work carried out and asked me if I had any questions.

All in all, first time using this garage I will be using them again! Quality work, good price and polite welcoming staff! Good job Kayleigh for impressing me especially!