Mr Clutch Autocentres

I have been bringing my cars to Mr. Clutch for years and they have never failed to provide anything less than an excellent service. Their customer Service is second to none. Their prices are more than reasonable and time scales excellent. I have been given great advice which has saved me money long term. I can trust everything they tell me which I believe is rare in the motor trade. I cannot recommend them highly enough.

I had a bad experience in this place. I carried my car to check the air-conditioning and to do a service . They didn't check the air-conditioning, the people there look like they haven't any knowledge about this. An about the service supposedly they changed the engine oil and when I got home I checked the oil level and it was below the lower limit. I had to go back to the workshop again and they had to put a liter of oil on it. The service was very expensive for the poor service I received. They don't deserve any star. I can share my invoice if you share you customer service email to confirm that my statement is true.

I came to this place for MOT and they left me very satisfied. Aparently one of the windscreen wipers was just about worn out enough which to cause my car to fail the MOT once but they guy there just changed it, gave me a new one for free and did not charge me for the re-run of the MOT. That clearly tells me they care about their customers.

Alex was great. Good price. Great service. Fast and efficient. Customer service was excellent. Already booked in for the next job... highly recommended and will be my regular garage now.... thanks ✌🏾

Great service from Mr Clutch, they fixed my faulty clutch very quickly and provided excellent advice about maintaining it going forward. Thank you for your service.

I had my clutch changed and have had a fantastic service.. Super friendly staff that clearly care about their customers best interests.. kept me very well informed from start to finish and have been extremely accommodating..

If\when I need any further work\MOTs\anything.. my first choice will be Mr Clutch Croydon hands down..!

I will also be recommending this garage to all my friends and family going forward.

Thanks again..!

This company is not even deserving of one star.

I took my car to Mr. Clutch in Croydon for an MOT and full service and paid £235.96. As soon as I started my car, I noticed the engine icon lighting up so I drove it back to the garage and I was told that the alternator needed to be replaced, despite the fact that it was marked as "Normal" in the MOT report. In any case, I booked the repair for the following day. On My way back home, the car broke down and I have to call the recovery service to tow it back home and the following day to the garage. They changed the alternator and charged me £527.14 and I was reassured that the car was perfect. Believe it or not, 12 minutes later, on my way back home, the car broke down again. This time Mr. Cluth sent two men to tow the car back to the garage. I collected the car two days later and I was told that the alternator was not the problem and that the Throttle/pedal position sensor needed to be replaced at some point, but that the car was repaired, this time "free of charge" and that it was tested and in good working condition. I left the garage and on my way back home I started noticing that something was not right with the car again. Believe it or not, the oil icon was lighting up, just as I was about to reach home. I contacted Mr Clutch and the manager asked me to take the car back to the garage but I thought it was too dangerous to drive back with the oil sign lighting up. He then advised me that the oil pump needed to be replaced at a cost of £600, excluding the labor but that he will only charge me for the part. What I was hearing was beyond my comprehension. I paid £527 for an alternator only to be told after the car broke down that this was not the problem but that it was the Throttle pedal sensor instead. Now after the car broke down for the third time (every time on my journey back from the garage), I was told that the oil pump needed to be replaced at a ridiculous cost. Clearly, they have been taking advantage of the fact that I am an old woman with no knowledge about cars!

I have been using Mr. Clutch for many years, and although I never understood the details of the invoices I paid, at least I have been able to drive my car. Now, I lost trust in these people.

I have made a formal complaint, providing full details and receipt of payments made. Sadly the answer was: "we are happy with everything our staff have done at our Croydon branch". Of course, they are happy as they are clearly colluding with the staff at the garage to exploit vulnerable clients.

Although I'm actually traumatised by this horrible experience, I am determined to continue with this process, this is not right. I now will file a claim to the court.

After a fruitless trip to Halfords popped by this place on the off chance. Quick solution. Really friendly and very generous. I left smiling and with brake lights working. Thank you