Eastern Carpets Limited

Rude, ignorant and lazy
Waited whilst staff member had a private conversation even though he saw me waiting. Eventually was offered assistance only to be told each of the 3 carpets I liked were "order only". Comically, when I asked what was available now to buy, was told that they (father and son I assume) couldn't do anything because there was nobody there to cut carpet. ...??!?...!
Completely incompetent clowns, far from the 'Eastern' mentality I was expecting. If I could review with 'zero stars' I would

Got a quote which was reasonable but was told that if we chose the same carpet throughout the house we could save some money by the owner. The next time I visited was to pay the deposit payment but the owner was not in. I was told by one of the workers that the owner would work it out with me because he wasn't there at the time.

I came back a few weeks later and payed the full payment and when I asked about the savings for having the same carpet the owner was hugely aggressive and dismissed having ever said anything. Started of highly professional but didn't end too well. The job was fine but just make sure you seal price properly for what you're getting because they can be crafty and aggressive, especially the owner. If there are any disagreements, expect the owner to raise his voice and intimidate you because he will.

DO NOT BUY FROM HERE. The worst carpet fitters ever. Attached 2 separate pieces together in the middle of my landing. I'm now stuck seeing a very clear line in the middle of my floor. Was also short about 2 inches in one corner so they just used a spare piece to hide. This was vacuumed off a week later...
Absolutely useless !!!!!

Eastern Carpets have done 6 of my houses. Not once have I had a problem with them.
The office staff are very friendly and go the extra mile to help customers.
They have also travelled 160 miles away to do a job for a customer.
Any one faulting them are liars!!!

Very good experience with this company.I was am looking for the company to fit the carpet as soon as possible. They did what they promised. The quality and price of the carpet are perfect. The customers service was good in my case as well. Thank you.

A very dishonourable service falsely advertising low quality carpets.

I bought and had my carpet fitted from Eastern Carpets just under a year ago and was assured both verbally and via the labels on the carpet, that all carpets came with a 15 year guarantee. Got the entire house done by them and less than a year later it started showing signs of wear and matting.

I have contacted management several times since as it was no cheap investment however I have been repeatedly ignored.

They refuse to do anything about it, let alone acknowledging that the carpet isn't up to the quality that I was missold.

Never ever purchase any carpets from them, it is a waste of money and they will not last even a year let alone 15 years.

Excellent customer service from the staff and the owner. Went to few places but they were patient with me and no sales pressure from them. They were very friendly and updated me all the time especially during lockdown they were fantastic. Carpet fitters who arrived were professional, friendly and did superb job!

Really bad customer service. The tall manager has no manners and is very rude, had to walk out. If you dont care how you are spoken to, than go there. Just check their responses when they get a bad review.