EE

Really disappointed with the service here. I love being a customer of EE when I use the Pontypridd store, Cardiff and over the phone. The services are always rated really highly by me. Here however has left me no option but to leave this score and a very negative review.

I needed to return a smart watch that I purchased as a gift for Christmas as the face was marked. Upon arrival at the store the greeting was non existent. Advised the assistants (2 people sat chatting on their phones) of the issue and to say that she and he was rude would be too polite, she handed the item back and said we cant help you need to call them yourself. Advised that this was in store transactions. And still no we cant help and just handed it back. There was no customer care. We actually left saying dont worry we will go to Pontypridd tomorrow as they are always really helpful! Today's assistant most certainly did not want to either be in work or just did not want to provide us with any sort of service.

I will stick with the Pontypridd branch in future.

What a tremendous experience received today by staff member keiron who knew exactly what i was looking for and dealt with our application with amazing professionalism throughout. Even told us why cardiff store could not process our application which showed he had time for his customers. He made us feel truly welcomed throughout our visit. We were in the shop no longer than 15 minutes which was a bonus.
Definitely recommend a visit here.

Friendly helpful no rushing you to buy.
I went to buy a cable then had to return staff were all polite and helpful.

Excellent service in the EE shop. Very happy with the two men assistant in the store called Aaron, & Jason thank you so much for all your and explaining things me us. Thanks again

I had a problem.with my phone. The lady in the shop was really helpfull

I was in desperate need for a new phone last week as I killed my old one by accident. Many sales people could have exploited my urgency to sell me something expensive and increase their commission. However, I had the greatest experience in the hands of Shellbie, Sophie and Kiara who listened to my needs, took the time to assess the best deal and gave me some great tips. I have now a new phone and tablet perfectly suited for my needs. They were all professional, friendly and just lovely. I have been a EE customer for a while now and this kind of experience comforts me in my choice. Thank you.

Not very helpful, went to collect ps5 which I ordered online and explained that my id was stolen from my vehicle and couldn’t collect.I had a copy of my license on my phone but not good enough.

Disappointed that the staff member showed no interest in helping me look at the Samsung Z flip 3 phone. For security reasons it was secured down which defeats the object. Drove all this way to so have to rely on YouTube reviews.