Melton Dim Sum Chinese & Thai Takeaway

Usually order from here for the veggie food but had an issue when my food arrived cold, late and missing an item;
I was polite on the phone and explained the situation, I was even happy to pay for the item they had forgotten if they could resend my order fresh/hot; I was then handed to a male member of staff who was very rude and told me
‘what problem! What you want me to do?you shouldnt expect hot food because its a takeway, if you want it hot you have to collect.’.

The staff obviously couldn’t believe they had made more than one mistake as they then were indirectly accusing me of trying to scam them, the fact i was unhappy with my missing item and my cold food must of got to them.

Very disappointed. Told order would be within the hour. 1hr 15mins later called to be told "we busy what the problem " when we asked what time it would be delivered kept getting the same rude response! When asked how long the delivery would be they wouldnt say.
We did tell them if you said please collect as we are busy we would have done so.
Food items missing to accompany the duck.
I'm afraid i will not be using them again which is a shame as the food was nice.

Absolutely DELICIOUS!!! Best Chinese take away I’ve ever had. We ordered the dim sum dumplings, crispy beef in teriyaki, wandering dragon, house special chow mein, the duck and cashew nuts and egg fried rice. Every single fish was so fresh, tasty, steaming hot and packed full of flavour. Very generous portions with lots of meat. Will definitely order from here again as was blown away.
Thank you, you have made our weekend 😁

WOW!! Just wow. I have never blown away by a take away before, some of the best Chinese food I've ever had and I used to love in Singapore. I genuinely left half a meal at a restaurant today because it was bad and I could only think of the returning home to eat the left overs I had from the amazing Chinese the night before. The staff were nice, the food was incredible I would travel far out of my way just to get this particular take away.

They gave us free prawn crackers and free fortune cookies.

BUT I cannot stress this enough #freetiger (the fish) you can't have a full sized koi fish in a little tank. He's stressed, I'm stressed waiting for my meal watching him was uncomfortable and the only negative aspect of the whole establishment.

It was the first time coming to this Chinese and whilst the customer service and food was good we couldn't help feel disgusted and sad for the large fish in the tank... nothing in there for it.. no other fish and the tank too damn small!!! It needs to be put in a pond or in a much bigger tank with another fish. The fish was clearly stressed swimming fast hitting its face on the tank every time.. cruel.

We will not be returning due to this.

Best Chinese takeaway I’ve ever had. The food was absolutely amazing!! I was blown away!!
There is a massive fish in a tank at the shop though and it should be let go because the tank is too small.

Very impressed with this takeout. Came very quick with 2 free extras. Tasted great and presentation was lovely. Highly recommend.

i ordered the chinese roast pork.
it does not say that it comes with beansprouts....a lot of bean sprouts, which i cant eat due to a medical diet, so these had to be thrown away leaving a few pieces of meat.
the meat was tough, fatty and tasteless, a ruined meal and a waste of £5.20.
the chinese vans in town do better roast pork than this place.
i also noticed that the containers dim sum use are shallower than what others use, so you get less.