New Hing's Chinese Takeaway

⛔️ Chicken found in Vegetarian dish ⛔️

I ordered number #64 on the menu from Just-Eat
as-well as two other items. I called the shop and was offered
50% refund. They didn't understand the seriousness of the issue and couldn't interpret what I was clearly saying.
The managers wife's excuse: It was really busy and perhaps he accidently put some chicken from one pot into another.

As a local guide on google with many trustworthy reviews and sole owner of a facebook page called
"Stevenage and surrounding areas" with over 5 ,000 members and growing.
I sadly have to give this business 1*.
I would give it 0.5* but that isn't an option.

Please be careful when ordering as some items you didn't order may come as a surprise when you dig in.

Food arrived two hours later then estimated arrival time... no update on app and couldn't get through to them via phone either

Just had the best Chinese takeaway we have had in 10 years on new years eve. Everything was cooked nicely, tasted lovely and was really hot. I really wanted to give this a 5 star review but it came in 1 hrs 20 mins and not 45 mins as stated on website. Having said that was a really lovely meal.

As it's Christmas eve I am aware this time of year is busy.

Used to order from there a lot but will now look at other places as now displeased with the service.

Ordered around 17:30 for the application to say it will arrive about 18:45. Got to 19:15 tried to call them and phone line was busy (off the hook), kept trying to call up until the application displayed them as closed and still couldn't get through. As soon as they displayed as closed the application changed to delivered. Not happy with the service of the place.

Update: Delivery came at 21:45 😂, 3hrs late.

Took 3 hours from ordering to getting our takeaway. Ordered on Uber eats but took so long I ended up going there as could not get through on phone. There were at least 4 other customers in the same situation. No apology for lateness. Only 'everyone is complaining'. I wonder why.

IT IS TIME
Let me just tell you I love a good Chinese, I moved into the area about a year ago and been very very dissapointed with the fast food in the area at least.

But then I went to New Hings, and then I had to go again, and the next day I couldent stop thinking about it and went again 😂

The foods great all the way from the rice to the MSG basics are perfect, steaming giving the air flavor, walking in you get the munchies straight away, chicken is tender perfect, deep fried beed crispy but thick you actually get a bite not just a crunch anyone who gets food with me here is satisfied aswell, I love that fact that as soon as we get back with this food everyone just shuts up and you can hear slurping, chewing and concentration 😂😂😂😂🍲🍲

Then moving away from the food you have the staff, I belive its familly run, the lady allready knows my order, honestly from the start i felt so welcome a bit like going to the kitchen and asking granny to make you some munch and the munch you get is just straight banging.

This is a longer term review, I have been eating at this place for a while and have yet to be dissapointed.

Lovely customer service always so friendly I’ve been coming for years and the food is always so much better than any other Chinese I’ve tryed in the area
And there chicken noodle soup is a must try 😃😃😃

The Crispy vegetable spring rolls were disgusting. I think they have put balsamic vinegar in then waste of money ! One bite and straight in the bin!