China City Worcester

We have been loyal customers to this restaurant fir years.
During covid they faced challenges like any other fast food outlet.
However the last few times we have been waiting 2 hours or more for our order.
We live less than 19 minutes away.
Totally unacceptable and many of our friends no longer order from them its 3working days to get your refund

We ordered food and delivery should of been 30=45 minutes but it took over 2 hours to arrive. Every time we phoned we were told it was with the driver !! Which meant the driver had our food for an hour before it was delivered

Had a special curry last week. Loved it - great taste and plenty of duck, beef, chicken and prawns. Back for more this week!

Great food but waiting times these last 12 months are getting much longer. Expect to wait 2 hours for a delivery and expect to wait more than 20 mins to collect food. When you phone always told with the driver on its way but it isn't when the driver arrives they advise you only just collected 2 hours after ordering at 5pm. Shame need to improve on the service. Won't be rushing back very disappointed.

Just ordered house special chow mein and spare ribs in do sauce. Massive portions, great flavour and nice friendly service.... What's not to like..... definitely recommend...

Have been loyal customers here for maybe 9 years, we do not live this end of the city and I do collect when possible and spend £30 a week, it's the weekly highlight.
And as weeks go by progressively longer delivery is taking maybe 90 minutes, so always try to order in good time, sometimes 5:30 for a 7:30 delivery

Tonight I've made 3 calls over 2 hours later and told.. its on its way... its 9pm and not even here!

I've had to cancel the order as they have admitted they haven't even started cooking it.

I am absolutely dissapponted, maybe restrict the orders for 10 minutes to catch up.

My 12yo extremely dissapponted...

Thanks China City

Like others not happy with delivery time! An hour and half on a Wednesday night? Not good. I'm sure we used to get free prawn crackers as well that I was looking forward to but none arrived.

My primary takeaway, I have been a regular customer, Food Always delicious
But prices, and the size are outrageous, it has changed a lot for what we use to get and pay. We use to buy at least different portions, now I'll be lucky if I manage to get 4 portions. Shame