0 stars if I could, we ordered for delivery. We waited 2 hours, after chasing multiple times. Was reassured our food would be fresh. Driver came, we checked the food, very cold and soggy. Called the shop and was told we could get a refund for the cold items and keep the ones we wanted and the driver would take the refunded items? After 2 hours and reassuring we would get fresh food this was a solution? To take items back? 0 customer service. They don’t know how to manage staff or deal with customers. Poor.
Amy Dabin129 days ago
Been ordering from here for the last 4 and a half years and is my favourite Chinese takeaway I used regularly, won’t be using again last time I called to make an order it was too late and then they said that they don’t deliver to my area anymore, I mentioned I’m a regular customer and then they said next time they will deliver to my area on my next order, meanwhile 3 months later we ordered on their website and then called my fiancé and said they won’t deliver anymore and he mentioned we order there regularly and never been a problem, well all I can say they can take their custom elsewhere! They clearly don’t vAlue their regulars!
Simran Mehtab190 days ago
I ordered chicken chowmine and salt and chilli King prawns and I was amazed not only did the food taste nice but the packaging was amazing. Prompt delivery ♥️
Mary Izegbuna343 days ago
First time with ocean city. I am giving 1star because there's no option of 0 star. After waiting for over an hour, we decided to check if the driver was on the way and only then advised that they're very busy and we should wait for another 40minutes on a Tuesday!!!, very unapologetic customer service and I won't be calling them again or placing any order with them. Absolutely unacceptable!!!!
Maureen Burke343 days ago
Used them about four times never been dissatisfied yes we normally wait an hour but thats the norm for any food outlets these days good value for the money
Kara343 days ago
always order from here , so nice always has fast delivery and hot food, recommend 😁
Vernice Colgiu1 year ago
Their food too sweet I thought I'm having dessert.
Verenelli Dempster2 years ago
I ordered Salt and Pepper prawns and was very disappointed. They should be lightly coated with seasoned flour or fish fry but came in an overcooked batter and were very tough. Maybe you should go back to your original recipe. Apart from that the rest of the meal was exceptional as always.
