The Chinese Experience
390 Brockley Rd, London SE4 2BY, United Kingdom
3.5
60 reviews
8 comments
FX36+JR London, United Kingdom
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Monday: 16–23
Tuesday: Close
Wedneasday: 16–23
Thursday: 16–23
Friday: 16–23
Saturday: 16–23
Sunday: 16–23
Tuesday: Close
Wedneasday: 16–23
Thursday: 16–23
Friday: 16–23
Saturday: 16–23
Sunday: 16–23
Recently I walked in and placed an order. The food arrived very quickly. The chicken was chewy and clearly undercooked. A few pieces were soft, like raw chicken and one large piece was still pink in the middle (see photos). We couldn't eat the food and it went in the bin. I rang to explain and politely request that the meal be replaced. The young man who answered the phone was helpful, apologised and said that meal would be replaced. He asked me to hold and then there was a heated conversation which went on for about 5 minutes. An older woman came on the phone and was extremely rude. Called me a liar, told me that the chicken couldn't be undercooked as it is pre-cooked (clearly not these pieces) and that I would have to take the chicken back to the shop. When I asked if we would have the meal replaced if we did that I was told no because it couldn't be undercooked. Feeling sick, lost our appetite and £20 out of pocket. This is no way to treat your "valued" customers. Never again!
Highly recommended. They are my go to place to Chinese food from now on. Well done