New Garden

Waited an hour and a half for delivery. Rang the shop to be told they haven't received my order, even though I had email confirmation and payment made. When I asked about a refund, they didn't want to know, passed the phone to someone else who told me my order (that they apparently never received) was just around the corner. Approximately 10 mins later a friendly fella knocked on my door.

I can't express how much I'd of preferred the refund. The food was hot, yes! It was also tasteless, dry and stale! I had ordered roast duck chow mein, which is seemingly served without duck! Egg fried rice and chips. Other than texture you couldn't tell the food apart. Absolutely vile. I will not be returning and strongly urge you to consider spending your hard earned money somewhere else.

Shocking customer service waited for nearly 2 hours for our food we rang twice in this time and both times we was told its out for delivery. We have ordered many times from this place and its a real shame but if I could give 0 stars I would

Ordered food at 1800 to be told would be an hour, called 90 minutes later to be told was being cooled and ‘was the busiest day’. At 2000 called again to be told the driver had left 19 minutes ago! We live two minutes drive away! Put the phone down on me and the driver arrived 20 minutes later! Very poor either be honest with customers or lose customers!

Very late delivery, dry and cold food. Tasted like yesterdays left overs warmed up. Now me and my partner are both violently sick and unwell after eating barely any! Will be contacting food hygiene this place don’t deserve to be running

AVIOD AT ALL COSTS!!!! (FOOD POISONING)
Ordered our food at 6pm tonight, it took 2.5hours to come, me and my mrs both started feeling sick a couple hours later, having not eaten anything else all day apart from a sandwich we made, we are now being violently sick and have diarrhoea as well as both are in agony with stomach pains! We had the crispy Shredded chicken, do not order from these no matter what!

Don't use these, just waited 2 hours fir the delivery, ruined how movie night, kids was hungry, called twice to chase the food, telled both times it was on the way, chased again and told them two hours is way to long to be waiting for food, she told me on the phone it is what it is, if I don't want the food send it way, then put the phone down, so rude and unpolite

Disgusting. Ordered from here as got it mixed up with our usual chinese (thanks google) the food was delivered in 20 mins which is funny to say the place is a 10+ min drive away .. food was dry, and obviously reheated from the night before. Even my 11 year old chucked hers in the bin and said its too dry.. can't wait for us all to be ill tomorrow 🙄

Delivered wrong order..... upon recollecting the wrong order and delivering what we actually ordered they then told us that the food, which we had opened in our kitchen,(which is a clean non smokers kitchen)
Would then be re-delivered to whomever it belongs to!!
If that's how this business operates throughout Covid, I will not be a returning customer as I find those standards terrible.... just thankful that whoever receives that order should know that our kitchen is very sanitized but some kitchens aren't that clean therefor I will not be risking this happening to us