Oriental Chef
6 Premier Parade, The Avenue, Aylesford ME20 7LN, United Kingdom
3.8
67 reviews
8 comments
7FX9+P9 Aylesford, United Kingdom
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Monday: 16–22
Tuesday: Close
Wedneasday: 16–22
Thursday: 16–22
Friday: 16–22
Saturday: 16–22
Sunday: 16–22
Tuesday: Close
Wedneasday: 16–22
Thursday: 16–22
Friday: 16–22
Saturday: 16–22
Sunday: 16–22
Food was delivered an hour and a half late (ordered at 6, delivery promised for 8, arrived at 935 but only after chasing).
No communication in this time, called them 72 times before I got past their busy tone. Feel sorry for the staff who had to field the angry customers when the problem was clearly taking on too many orders.
Deliverer was extremely apologetic and obviously passed on our disappointment as we were offered 50% refund (after refusing a 20% off next order).
Food was ok - special fried rice was boiled rice with sauce hurriedly slopped on top. Feel portions were on smaller side but to be honest after a 3 hour wait I could've eaten the packaging too.
Some very blatant fake reviews on this page recently too. Did a bit of digging and seems like there's been a number of problems since new management came in.
Used a few years ago and service was good. Won’t be using again. Avoid!
30 mins later and nothing, so phoned again and was told still waiting for delivery driver. After 3 hours I asked them to cancel the order and refund my money. I was told it would be done Monday and money with me by Thursday. I emailed them Monday to ensure this was done, no response. I waited until Friday and refund not with me. I sent another email and no reply. Will now have to phone them again.
Really not acceptable and will not use again!