Man Lee - Chinese Food to Take Away

Been coming to this place for years, and the quality of the food is amazing. I have been to a lot of other Chinese cuisines, but this is the best I have tasted.
The family look forward to our Chinese takeaway nights.
Would highly recommend!
*****

Have been coming to this establishment for over 20+ years now. I’m very sad to say the service has taken a dramatic dive. I will say that the food is still delicious, however the portions have been noticeably less and less. The customer service has also been appalling, after noticing many items from an order missing and being told we never ordered and being told “tough” basically. I am happy to change this review pending on future service but as it stands I’m very upset my favourite takeaway has not been to their regular standards.

Just had the worst experience from man lee in Couldson. Honestly the way I have been spoken to was atrocious!

We ordered our food and was told it would be ready for collection in 40 mins. Turned up 45 mins to have payment taken and told it wouldn’t be long and to wait outside. At this time there was already 5 other people waiting and the phone constantly ringing for new orders.

I then waited about another 20/30 mins to have orders that were placed after me collected. When I questioned how much longer our order would be I was faced with aggressive behaviour from 3 member of staff including one from the kitchen. All that kept being shouted was ‘what do you want me to do!’ ‘You can see we are busy’ and saying all our customers appreciate we are busy due to it being Christmas time. I totally did appricate this however being told it would be 40 mins and waited an hour all I wanted to know how long it would be.

Once I took myself out of this situation of being verbally abused with no choice but to wait outside in the pouring rain until my food was finally ready all I could hear was her still shouting in the kitchen and just staring at me.

My food was finally ready about 10 minutes after I complained as they clearly just started doing it. The food was nice however I’m not sure it was worth the service that was provided.

I have never had a problem with there previously however I don’t think I would like to go back to there after knowing this is how they treat their customers.

Have ordered from Manlee on numerous occasions in the past. On this occasion when the food arrived it was inedible and disgusting. It was promptly thrown in the bin. When we rang to complain the staff was rude, abusive, threatening and dismissive. We were told that 'if we wanted to complain about the food, then don't bother to come back. We have no intention of going back or giving our hard earned money to a sub--standard Chinese takeaway. All they are interested in is taking your money for below par food.

The food was tasteless and in my opinion over priced. I wanted my special fried rice without the egg and they wouldn’t do it, because the egg fried rice had already been pre-cooked. This suggests to me the food isn’t freshly prepared. Customer service was appalling. Will never ever return!!

Went to order tonight , the women on the phone was really rude , abrupt , ignorant and quiet frankly I won't be ordering here ever again ....
Last time my food arrived cold and told I would have a discount next time and they obviously don't hold to their word either... v. Disappointed.

Avoid the duck,definitely done in a microwave ! Food very average at best
Won’t be getting my business ever again.
Now only take cash no cards whatsoever! (Hmm)

really friendly people and yummy food and great customer service! will be ordering from here again <3