China City
176b Felixstowe Rd, Ipswich IP3 8EE, United Kingdom
3.5
81 reviews
8 comments
25XJ+58 Ipswich, United Kingdom
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Monday: 17–22
Tuesday: 17–22
Wedneasday: 17–22
Thursday: 17–22
Friday: 17–22
Saturday: 17–22
Sunday: 17–22
Tuesday: 17–22
Wedneasday: 17–22
Thursday: 17–22
Friday: 17–22
Saturday: 17–22
Sunday: 17–22
Having to wait over 80 mins from when the order was placed is long enough but given the current circumstances we decided to be considerate & wait ...We regularly tracked our order & as it approached the delivery time the order status was still at ‘Cooking’ obviously concerned that this was still being prepared when should have been delivered & there was no stays update & no method of contact provided as their phone lines constantly state ‘mail box full’ it doesn’t even ring! I had no choice but to drive to the front door to see what was going on.
I arrive with my order number and after 6 mins of questioning and toing & throwing was told our food left 10 mins ago!
No apology for delay, lack of communication, failing customer expectations, incorrect order info, way of contact or acknowledgement of poor customer service...NOTHING... will reconsider when ordering again
The food was exceptionally expensive for the small portions we received - far less than you'd get from a cheaper Chinese takeaway.
I'm not sure if the good reviews here are faked, but the bad ones are truly damning. I definitely wouldn't buy here again, in part due to the expensive small portions, but especially because of the odd bank transfer thing. I don't want to have to do a shifty bank transfer (and all the necessary security checks with my bank) just to buy some food. Seemed very suspicious to me.