China Palace

Food was nice enough, ordered through just-eat. Most of the order arrived, one bit was missing. Spent 10 minutes ringing the restaurant, eventually I gave up and went down, they were not particularly apologetic but did make a fresh batch of the item which didn't arrive. Phone was left off the hook, not the first time we have had a problem contacting the restaurant for this reason. Frustrating experience, did not offer any compensation for the inconvenience, not even refunding the delivery charge. Will not be using again.

This Wednesday I placed an order with China Palace and after my initial order I had finally had enough of the quality declination that I placed a note on the order forcing them to try and uphold the standard I was led to believe they adhered too. Whilst this demand was met I should have not needed to make such a request and furthermore when it arrived the order was only partially complete so when we rang up to explain they cut us off six times before we could even have a decent conversation about the issue. This quickly escalated into a one-sided debate down the phone line as when we requested the food and the refund as a way of showing they regret the issue and appreciate our custom. Obviously this was not the case as they cut us off again instead of putting us through to the boss who then hung up on us because he didn’t like our negative attitude toward the service given to us so we let just eat take over as we had enough.
Just Eat not on trial for this part but the restaurant known as China Palace has appalling communication skills between its staff who are themselves the definitive perversion of customer service. After all the food arrived since its cancellation and when it was sent back the driver declared “I just driver, you are wasting my time” further enraging the evening.

Excellent food. Ready quick. Nice and fresh tasting. had wandering dragon Nice Chicken, Great prawns and nice fresh mangetout
Would be 5 stars but chap on phone not particularly charming. Will certainly use again though. I Recommend

Food is always very good, and a speedy delivery, but don't expect a friendly voice or anyone with manners when you make a phone through order.

I ordered 2 special special fried rice and chips. Awful, rice mushy and meat far to salty, everything was mushy and why has house special fried rice got broccoli in it along with what can only be described as gravy, yuk yuk yuk. Put both in bin and ate chips. Will never go back.

This place is absolutely filthy! I went in to order food and peered over the counter and it is disgusting! How the food inspector has passed this one off is a mystery, it needs shutting down and a thorough clean ASAP. I'd be highly surprised if you didn't catch a super bug if you ordered food from here.

Needless to say I left without ordering a thing, and I wiped my feet after I'd left! As a matter of public service and moral principle, I'll be writing to the food hygiene standards agency.

The guy on the front of house needs to learn some customer service skills. Very rude. Prawn crackers were stale. Giving this a miss from now on. Terrible place

Disgusting any one who has put 5 star is fake! The beef in the curry could not digest at all. Pink in the middle. Slimy horrible. Got my young son sausage and chips he said worst sausage ever had. Not even a smile when you go inside . They did say return the food and will give refund. I was passing through not doing 10 mile return. BAD!!!!