Golden Palace

AWFUL AWFUL AWFUL. My partner and I ordered a Chinese to arrive for 6.30pm as that is when I was getting home from work. It arrived at 5.55pm... cold by the time I got home!! The pancakes for the duck were split as they were underneath and everything else was completely average and underwhelming.
We contacted Just Eat who were as helpful as they could be but to get any further we were to contact the restaurant which took 2.5 hours. When we got hold of them they were extremely rude in talking Chinese between each sentence and laughing at this complaint. They said "£30 is nothing what are you complaining about? Just come and dine with us again"... For people that have lost their jobs through COVID £30 is a lot of a money!!!!! I wouldn't dine with them again even if they paid me. DONT OFFER TIME SLOTS IF YOU CANNOT STICK TO THEM.

Terrible service this eve.
Placed an order through Just Eat at 6:45 that was immediately accepted for delivery at 8:05, for it to turn up at 9:10. Rang at 8:50 to be told "the problem is you live far out" (3.4 miles door to door and a massive 9 minutes drive according to Google maps?) and that it would be with us soon.
When it finally turned up it was cold and also wrong - considering we ordered vegetarian dishes and it turned up with chicken and beef in... Double checked our order in case we made a mistake - we hadn't - no apology and told to just claim back through Just Eat.

If you don't want to serve us because we are "too far out", that's fine, but don't accept the order in the first place.
If you don't want to serve us because it's a vegetarian order (I see a few of your other reviews on Facebook make reference to meat in veggie dishes) don't offer them.
A massive shame as I had been recommending your sweet and sour Tofu.
I understand mistakes happen and if it was just a forgotten order and we had an apology, we wouldn't have said anything. But to complain about distance (when you accepted the order?!) and not to receive any sort of apology is just rubbish.
Don't bother, order elsewhere.

New customer
Received a Polite & courteous service
Delivery was just over an hour
Advised delivery Would take a little longer because we lived further out..
Able to pay by card on delivery.
Food was lovely and warm, thoroughly enjoyed our meal 👍🏻
Will definitely be ordering again in the future 😃

Robbed me blind for £38 and never delivered food, then argued they were right. Food never delivered and £38 out of pocket and the restaurant does not care. Avoid, Avoid before you get ripped off by them

Lovely take away once again food was still nice and hot upon delivery never had a bad meal from this place my favourite dish is shredded crispy beefy husband loves the beef curry won't get a take away from anywhere else 😋😋

Well over priced for the quality of food received. 80% of the chips we couldn't eat. Very disappointed so will not be ordering again. Hope you spend my money wisely! Garbage.

2 hour wait - very poor.
A just eat order but clearly taking on more orders than they can deliver

The food was delivered much quicker than expected, which is probably the only plus point. Honestly the worst Chinese I've ever eaten! The food is tasteless. Crispy beef and chicken curry just tasted like they were in spicy water. Chow mein wasn't much better. I genuinely feared that I had covid again due to the lack of taste. Avoid at all costs!