London Borough of Richmond upon Thames

Truly incompetent. I have been trying to pay a parking fine since January (when a notice was sent to me while on holiday). Since then, e-mails have been sent and no response (other than an automatic acknowledgement that they were received). Now I have to pay more, because they have ignored e-mails! I followed the advice given over the phone but it seems to have counted for nothing. .

Richmond have roads perpendicular to each other with a parking meter in the middle, one road accepts normal parking tickets, the other requires tickets purchased in a shop with the Richmond symbol displayed. There are two clear areas of bad design here. 2019 and you need to buy a physical ticket in a shop. The use of machines in parallel to this unique process.

This council is cashing in on me trying to move away to make way for an ambulance.

Yes, it's a junction box. But as I was in the right lane, the space in the junction box was the only place to park to let through the ambulance safely.

I appealed to the council, but they refused to consider the fact that I wanted to make way for the ambulance.

I have to little time to appeal to London Tribunals, so I will pay. However, I lost some faith in Richmond today.

If you have a dog DO NOT move to Richmond borough. From today is the most unfriendly borough in the UK. All dogs in the parks in Richmond have to be on the lead. Been told by an officer.

Just saw all the reviews.... shocking

The corruption in this country is on another scale. This council has some of the highest council tax but delivers incredibly poor service for its residents. The only well maintained areas are central richmond and the wealthy parts. The rest of richmond is completely unmaintaned. Over growing vegetation on side walks, huge potholes and damaged roads etc.

Richmond council is the hall mark of corruption in the UK

The parking section of this council is akin to an extortion racket. I recently picked up a ticket for parking in a residents bay. Now the resident had been requesting new visitor tickets for some time but to no avail. As a contractor working in a road I thought that if I pointed out the situation the council would understand. Nope.. instead I get a condescending response with a list of things that I "should" have done. Hey Richmond why don't you just replenish your residents like you "should" have done. Today I pay for the inefficiency and incompetence of the council. If you are a contractor in the area then add £110 to every job (per day) to cover yourselves. Ive only put one star because I am unable to leave no stars. Richmond you have money for one day.. my review is eternal.

This council is absolutely atrocious, the worst I've ever experienced. The parking department in particular are clueless, and issue PCNs and fines with no logical reason, likely to try to cash-grab from paying residents. No sense of process or clear communication. A joke for a public-facing service.

Richmond council continue to shock me with their incompetence. From rejection of planning applications with subjective comments, to the aggressive PCNs parking permit money making schemes and dangerous cycling infrastructure.