Flannels

Awful customer service from the store manager. Noticed a stain on a top and explored all other options such as ordering online etc as it was the last piece in store. Requested if a discount could be applied and was told to "wash it when I get home as that's what all customers do" then happily packed it back up for the next poor sod to purchase it without noticing! What a joke! Remaining staff members were exceptionally helpful and polite, such a shame to be working under a incompetent manager.

Please avoid the lakeside store. Me and my husband visited today but left very disappointed. There were a few items we liked and requested for some sizes which took about 10-15 minutes to bring from the store room. When we made our way to the mens changing rooms, there was a girl at the till with dark curly hair who had just got back from her break, clearly looked like she didn't want to work there. I've never seen anyone so miserable and unwelcoming, it was very off putting for any customer to witness. We noticed that not all the clothes sizes they said they had were brought up, so when we re-requested she said she was busy and would check after she had served the other customer. We waited approx another 15 minutes for her to come back and say they don't have the size. So my husband got dressed and walked out, then all of a sudden she said she had the size we had asked for. At this point we were fed up and couldn't wait to leave. When we asked to speak to the manger to put a complaint through they couldn't answer, but all I got to say it the curly haird girl that was on the mens till approx 2.30pm today, definitely needs training on how to treat customers. She didn't have a clue on anything and just come across with a rude attitude. Everyone has a bad day or they work when they're not feeling 100% ,but you never reflect that on customers. The girls on the womens section downstairs are also more interested in chatting to each other than working so I don't think we will rush back to return especially not to this branch.

Awful!! To lock customers in the store and refuse them when they want to leave because you will be doing a 2 minute silence in 5 minutes is absurd!! Heard of freewill!!! Ive worked in retail for over 15 years and never known it.

Some great brands available in a decent setting with no pressure selling and store assistants.

Really bad customer service, trying to get in contact regarding if they stock a certain brand, but they do not answer the phone. Called about 15 times

Unfortunately, the shop is dirty, shelves are full of dust and the displayed shoes are proper wear (please see photos )

Expensive fancy saying it's just the same as a sports direct

i bought a pair of valentino flats online in the sale when they arrived they were faulty. i took them to the store and they didnt even want to help they said i should contact customer services as its a faulty pair.
after numerous emails finally managed to get through and they informed me i would have to send them back and they would send me another pair, i did mention in all my emails i wanted i replacement.

to my shock i received an email saying they have refunded me money to my account now when i am trying to contact them my emails are bouncing back and no one answers the phone, i finally got through to someone by the name of Dylan who told em he would contact me in 3-5 working days its been over a week and nothing i have emailed and tried to contact them and still nothing.

absolutely disgusting service no one wants to help. not the store and no one in customer services i will be taking this further as this is not right,

they do not even deserve a 1 star but i had to in order for this post to be sent out