Lacoste

Bought a jumper online needed help returning as the size was a bit small but the next size up was a little too large. They manager I’m guessing it was helped get my return labels online on my emails to send back which I’ve now been refunded. Also they managed to find the jumper I bought in store in the bigger size in the back for me to try on. Very helpful and friendly

We had a truly terrible experience at this store. The credit card machine appears not to have connectivity and hasn't for days apparently, yet a transaction was still attempted without any prior warning to us.
Hundreds of pounds were charged to our account but it was claimed that the money hadn't gone through.

To be clear, I wouldn't like to blame the staff as they can only deal with what they have but it is highly irresponsible of Lacoste to continue functioning a store with a faulty card machine like this for days after such a problem has been reported. At a minimum, it should operate as a cash only store.

Had the most pleasant experience in this Lacoste brunch (Westfield Stratford). The staff was helpful during the in-store visit but also having ordered required size on-line and messing up the return labelling -have had the store manager Max fully taking the rectification of the return process under his wing and sorting everything out with a smile ! What a top service! All the best to the team -definitely will be returning to shop more!

The stratford brunch staff are always consistently professional, welcoming and always maintain the store a high level of standard. I always pop in and check out the latest season. The management and staff are so lovely amazing customer service.

This was my worst customer experience I’ve ever had!!!

There’s a huge disconnection between the Lacoste Online store and local stores. After having bought the wrong colour I found what I wanted online. However, when trying to give back the originally purchased item in store I was refused a refund and all I was offered was an exchange… and only with the limited number of items available at that local store. This is hugely frustrating as effectively an exchange was done but online. Being bluntly pointed a to a policy that nobody reads prior to a purchase is definitely not helpful and the staff didn’t show any sympathy in trying to find a better solution.

Never again with Lacoste when they’re treating customers like this

Good, friendly store, That's welcoming to it's customers, Sale rep's are polite and helpful

I went in to buy a t shirt I had seen online and was served by Alex. What can I say, one of the best customer service experiences I’ve ever received. He was very polite, thinking ahead of what I needed and made some really good suggestions for what could work best with my purchase. He was making recommendations without being too pushy and I felt very well looked after. Give this man a raise or a promotion.

If you haven't been to this store before, You should think about popping in there, Even if it is just to browse.

Most high end store have this belittling uppity, "You shouldn't be in here look", Making you feel uncomfortable,

Those that know, Know what I'm talking about.

This store is different, In my opinion and through my personal experience,
It is all due to the (Hence) Eastern European Brother that works there (Sorry forgot your name).

He was welcoming, respectful, helpful and patient while I picking, putting back and choosing what to buy for a festive celebration for myself and my father.
(He loves his top, The material you help me pick out, Is easy for him to put on and comfortable to wear)

This brother was personally invested in what I needed and wanted,
Which made my experience that much more stress free and pleasurable.

Most importantly
Not Dismissing me for the way I looked, talked or dressed.

You My Brother Get 5 ⭐⭐⭐⭐⭐

Lacoste as a store 4 ⭐⭐⭐⭐

The manager's need to take a leaf out this Brother's book and Upper Management Needs To Consider Promoting & Rewarding This Brother.!

An item advertised, promoted or adorned on a mannequin necessarily doesn't sell itself.! 💯

It's the aura, energy and conduct of the employee, the staff with that particular person/customer that has those tills ringing and birthing a repeat customer. 💯