Next

Went through my email and came across one from way back in 2011. Brought shoes from here. When I returned home they had a slight mark on them. Went back to the store only to find the manager basically unwilling to listen to me and kick me out. Emailed the Next team who happily accepted the return, however never heard back about my complaint to the manager? Not sure if he is still the store manager - but I will never use the Next brand again after this experience, shouldn't be employing people like this. Very rude. I was only young at the time as well.

Went there on their highly promoted sales day. Very tricky as between the sale items were items not on sale as well and all changing rooms were closed. Staff was not polite either as they kind of lost their heads due to many people in th le shop.

TIMES WRONG ON WEBSITE. Rushed so much to get to the store in time. But they were closed at 6.30 despite website stating 7pm closure. Not even nearly good enough for a huge company like next. Unimpressed. However, other than that - customer service in store is good. Sometimes very slow though.

Ordered a set of clothes for baby which arrived with the top in one size and bottom in another!! Never had issues like this with next so washed and was ready to put on baby when I noticed the bottoms seemed tight. Took back to store with receipt expecting a refund as this was a faulty item but was told can't be taken back 'as it has been washed and can't be sold again'. Had it not been washed it would have been taken back and sold again WITH A TOP IN ONE SIZE AND A BOTTOM IN A DIFFERENT SIZE apparently. Spoke to someone in head office who said it should have been refunded or credited as it was fault in the warehouse .Totally inadequate customer service with a member of staff who could do with a bit more training and common sense.tl Think she was the mananger, looked old enough.

Awful service. The girl at the till made me go searching for the price of the boots I was buying as it had no tag. And to top it off left the security tag on one of the boots I bought. So another trip with small kids all the way back to store to resolve it.

Terrible customer service in the store. Staff are rude and aggressive and unwilling to help.

No staff on the floor, disgusting and stinky changing rooms.
Better off to shut the store and rely on the online shopping rather than ruining the brand reputation

Ordered some items for collection in store under a different name to my own. Get a text a few days later to say its been collected, called Next who say this is a mistake. Went to collect my parcel, Next were unable to find it after looking for an hour so organised for a member of senior staff to call me - never got that call. Rang Next again myself and they discovered my parcel was in fact in store. Returned today to pick it up and was almost not given it due to my name not being the same as the label - 3 phonecalls with Next and no one mentions this could be an issue!? I have the card I paid with, can provide all details about the order, how is that not enough? Thankfully I received my parcel today, but I won't be ordering from Next again because this has been a complete hassle and has taken too much energy to rectify - not happy.

EDIT: I'VE BEEN GIVEN SOMEONE ELSE'S PARCEL. GDPR PROTECTION?..