Al Zarina
High Rd, Ilford, IG1 1AT, United Kingdom
3.9
89 reviews
8 comments
H36C+4R Ilford, UK
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–19
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 11–17
Tuesday: 9–18
Wedneasday: 9–19
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 11–17
The manager was so friendly and helped me match scarfs for my outfits and assisted me with my shopping. The shop smells so nice as they sell a range of fragrances. A great shopping experience.
After purchasing some garments from another store in the exchange I returned to the store as my daughter really like one of their Abayas. She again slipped it on over her clothes and picked up three items and went to the till to pay. We asked politely if there was a discount to to which a lady who said she was the owner that there was no discount, we then saw the sign saying no discount and we left it at that.
Before we paid we wanted to check how much the product was as there was different prices on the clothing rail. The hangers displayed a cheaper price and the garment tag had another price. On the rail itself there was about a dozen garments like that. The difference was only a couple of pounds. The owner than said that the price was not the cheaper displayed price. I then let the owner know about the clothing rail and there are many items in there priced up the same way. The gentlemen we saw at the beginning of the day said customers change the hangers and the price is the price. I again said that it's not one or two items there are many like that, he then abruptly shut me down and did not believe what I was saying. I took the owner to show her and within a few seconds I pulled out at least 7 items that were priced up incorrectly. I went back to the till and the gentlemen again abruptly said that I came in the morning and tried loads of items on.
I replied by saying there is nothing to suggest we can't try anything on and it was actually him that directed us to the corner to try something on. He then said customers change hangers with different prices, i felt he was implying that I changed hangers and I was at fault.
I know was very upset and approached him asking him directly what he was trying to say, he rudely overspoke me, was condescending, was rude.
I have never ever felt so belittled and upset and if it was not for my daughter wanting the outfits I would have walked out. The owner who was serving us was also rude.
I would recommend they take some note in how to behave and speak to thier customers.
Because of how rude he was to the lady, he also kept telling her get this and she explained no her friend likes a specific scent, disgusting behavior it’s jummah fear Allah. Bloody put a mask on